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Customer Account Manager
$90k-123k (estimate)
Full Time | Wholesale 8 Months Ago
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Markon Cooperative, Inc. is Hiring a Customer Account Manager Near Herndon, VA

Job Title
Customer Account Manager
Job Description

Founded in 2007, Markon Solutions is a nationally recognized consulting firm headquartered in Falls Church, Virginia. With employees in seven states and overseas, we support the intelligence community, defense and civilian sectors, as well as commercial clients. Markon is committed to advancing clients through project management and business improvement services offered in a premiere, highly personal environment.

Join our winning team! We empower our employees to make decisions and encourage them to take on leadership roles. New ideas from employees are also encouraged. Markon is a place where you can truly demonstrate your capabilities to your full potential. We are consistently named a Washington Post Top Workplace and Best Place to Work in Virginia because we put our employees first. Markon offers an exceptional benefits package that ranks in the top tier of our industry.

Markon Solutions is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Description:

  • Prepare, review, validate and send billing statements, project plans, and SLAs to customers
  • Submit monthly invoices to customers showing spending against their SLAs
  • Provide assistance and instructions to customers by answering questions and assisting them in navigating through business and financial processes
  • Work closely with Finance when preparing and analyzing SLAs, financial, or billing statements
  • Strong written and verbal communication skills including proof reading, writing, developing communications for the customer, creating communication plans, and writing speeches as needed.
  • Run monthly ad hoc financial reports and metrics
  • Review and approve timesheets as needed
Job Requirements
  • Must have an active TS/SCI with Full Scope Poly 
  • Strong interpersonal and communication skills
  • Basic knowledge of project management principles and concepts
  • Knowledge of Fee for Service or Working Capital Fund concepts and business models
  • Working knowledge of Government financial processing vehicles (Momentum, SLA Workflow, CAPTURE)
  • Ability to interact with customers at all levels of the organization
  • Minimum 3 years experience

Proof of COVID vaccination may be a requirement for employment.

Travel
0 - 10%
Location
Herndon, VA - Herndon, VA US (Primary)
Education
Bachelor's Degree
Job Type
Full-time
Career Level
Experienced (Non-Manager)
Category
Project/Program Management
Exemption Type
Exempt
Date Needed By
Security Clearance
TS/SCI with a Full Scope Polygraph

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$90k-123k (estimate)

POST DATE

08/11/2023

EXPIRATION DATE

05/28/2024

WEBSITE

markon.com

HEADQUARTERS

SALINAS, CA

SIZE

25 - 50

FOUNDED

1985

CEO

TIMOTHY YORK

REVENUE

$10M - $50M

INDUSTRY

Wholesale

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About Markon Cooperative, Inc.

Markon Cooperative, Inc. consists of fiveindependent, broadline foodservice companies in the U.S. and Canada. Although we are called Markon for short, we take the cooperative part of our name very seriouslyfor it is our spirit of cooperation that has made this group successful for over 25 years. Markon is all about creating solutions for you. Whether you are a single restaurant, a multi-unit business, or anything in betweenwe have been busy working to make your life easier and your business more profitable.

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The job skills required for Customer Account Manager include Leadership, Communication Skills, Billing, Project Management, Verbal Communication, Consulting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Account Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Account Manager positions, which can be used as a reference in future career path planning. As a Customer Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Manager. You can explore the career advancement for a Customer Account Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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A good Account Manager must be customer focused to build trust with customers.

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The Customer Account Manager will lead the upsell and renewal strategy within a defined territory.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Account Manager jobs

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

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Schedules customer meetings and travels to customer locations as required.

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Think about the skills needed to handle an angry customer.

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Establish a dynamic team, and restructure as appropriate.

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Upsells should align with customer goals.

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Step 3: View the best colleges and universities for Customer Account Manager.

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