Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Data-entry using various applications to maintain accurate client records.

File, copy, prepare, and send correspondence and reports.

Attend and participate in client case reviews as assigned.

Assist Program Manager and/or Director or other designated staff (as assigned) with special projects such as recertification and program research.

Manage calendars for Deputy Director and program managers

Prepare daily rosters.

Invoice (as assigned).

Oversee the ordering and stocking of program manuals and supplies.

Participate in the training of department new hires, volunteers, and trainees.

Manage and respond to phone and e-mail inquiries:

Answer phone calls, screen calls and e-mails for need, and route to the appropriate contact;

Provide basic program information to clients/guests via phone and e-mail;

Schedule appointments.

Manage and respond to client and guest front office walk-ins:

Greet clients entering the facility;

“Buzz in” scheduled clients/guests, after assessing for immediate safety.

Provide late afternoon and early evening Front Desk coverage, as assigned.

Maintain confidentiality and boundaries according to the agency policy and ensure that information given is accurate.

Utilize principles of Trauma Informed Care in all interactions with clients, staff, and constituents.

Safeguard assets of the MMC including merchandise and other assets.

Work as a team to support the mission and goals of the agency and programs.

Light housekeeping and sanitizing as needed/scheduled

Regular attendance and promptness.

May be asked to occasionally cover at other facilities in the same capacity

Other duties as assigned. 

Requirements

QUALIFICATION REQUIREMENTS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Associates degree (A.A.) or equivalent from two-year College or technical school preferred; or two years related experience and/or training; or equivalent combination of education and experience.

Experience in the field of criminal justice, victims’ services, social services, or other related fields preferred.

Bilingual (Spanish) preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of Microsoft Windows applications.

Knowledge of Database Management System (ie Apricot), preferred.

Ability to operate office equipment such as scanner, fax, multi-line phone system, etc.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 

Ability to communicate effectively with clients, donors, volunteers, or employees of agency. 

Ability to effectively communicate in English.

Ability to adapt to the environment, to solve practical problems, to deal with a variety of multiple variables in situations where only limited standardization exists, and to make independent decisions within scope of responsibility.

Ability to handle high volume desk in an organized manner.

Ability to multi-task

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Ability to work with sensitivity and without discrimination towards peoples of diverse cultures, races / ethnicity’s, socio/economic positions, ages, religions, genders, physical/mental challenges/disabilities, and sexual orientations.

Ability to understand the needs of those impacted by domestic violence, and a willingness to address their concerns with action designed to create change.

Sensitivity to issues pertaining to domestic violence, particularly security issues.

Ability to work independently and in a team environment.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

CERTIFICATES, LICENSES, REGISTRATIONS:

Possession of a valid California driver's license and proof of liability insurance on personal auto. Must be insurable at all times at standard rate by set by MMC insurance carrier.

Must pass tuberculosis test, drug test, and fingerprinting test

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to adjust focus – (ability to adjust eye to bring an object into sharp focus.).

Close Vision – (clear vision at 20 inches or less).

Oral Expression and Comprehension – frequent.

Speech clarity – frequent.

Hearing – ability to hear instructions - frequent.

Critical thinking – frequent.

Lift up to 35 pounds – occasional to frequent.

Push/pull – occasional to frequent.

Reach with hands and arms – frequent.

Sit – excessive

Stand – occasional to frequent.

Stoop, kneel, crouch, or crawl – occasional to infrequent.

Repetitive use of hands – frequent.

Fine Dexterity – Both – frequent.

Walk – moderate.

Grasping: simple/light - frequent.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Indoors, environmentally controlled.

Normal office noise level.

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, so long as those accommodations do not create an undue hardship for the company. 

The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.

The Marjaree Mason Center is 24/7 operation and all employees, at any point of time, may be asked to perform other work duties from those normally assigned such as working in our emergency services.