Job Title : Customer Service Representative (Part Time)

Location : Otay Mesa / San Diego, CA 92154 (Onsite)

Schedule : Monday Friday, 11 : 00 to 4 : 15 or 12 : 00 to 5 : 15 8 : 00AM to 6 : 00pm(Training will be Monday Friday 8am 5pm, 1 week)

Duration : Temporary to Hire (Based on performance and business need)

Pay : $ 18.00 to $20.00 per hour DOE

Job Summary :

This is a call center environment; the Customer Service Representative will take high volume of incoming calls to support our customers on the SR125 Toll Road and the I-15 Express Lanes.

Job Responsibilities

• Provide prompt, courteous, and helpful assistance to customers.
• Educate and inform customers about promotional offers; actively market transponder accounts and distribute information to interested customers.
• Respond to a broad range of inquiries from customers related to payment of tolls, pre-paid accounts, and general questions about the toll road and the express lanes;

most customer interaction is by telephone, as well as in person.

Contact and provide information to customers about toll amounts due; educate customers about payment options; prepare collection notices for overdue account balances;

diffuse difficult customer situations and facilitate account resolution.

Maintain accurate account information and records of customer communications using Customer Relationship Management (CRM) software;

maintain the confidentially and integrity of customer data.

Assemble welcome kit and account materials; refurbish and test transponders.

Candidates should possess a high school diploma, or equivalent, and two years of recent experience in a customer service environment.

Key qualifications for these positions include :

• Experience working in a high-volume, professional call center environment, answering inbound and conducting outbound customer service calls.
• Bilingual English / Spanish (Prefered)
• Demonstrated knowledge of effective customer service techniques; experience diffusing and resolving difficult or hostile customer interactions is desirable.
• Experience maintaining customer account records in an electronic database; experience researching account information and providing accurate responses to customer questions;

ability to explain information clearly and concisely.

• Experience processing account payments, including credit card and cash transactions; ability to perform mathematical calculations.
• Experience performing data entry tasks with a high degree of speed and accuracy.
• Knowledge of telephone etiquette; excellent verbal and written communication skills including appropriate use of the English language;

ability to write emails and draft routine correspondence; Spanish language skills are desirable.

• Demonstrated computer software proficiency using the Microsoft Office Suite and conducting Internet research; experience with call center / CRM software applications is desirable.
• Candidates must pass a pre-employment criminal background check; periodic background checks will be a condition of ongoing employment.

The selected candidates also can anticipate a driving record check upon hire, and approximately annually thereafter.

Last updated : 2024-04-27