Job Title: SSVF Case Manager

FLSA Status: Full Time - non-exempt 
Reports to: SSVF Program Lead

Schedule: FT
Supervises: N/A

Closing Date: 12/28/2023

Rate of Pay: $23-26/hour

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Scope of Position/Essential Functions:  

The SSVF Case Manager will have a focus on homeless and low income veteran families in El Paso County. Utilizing Case Management and funding help veterans to stabilize their housing and lives. This will be done through a strength-based/client-centric approach.

• Do an assessment intake on the resident to obtain personal history
• Assess what other resources and agencies would benefit the resident and make referrals accordingly.
• Maintain accurate written case notes on each resident interviewed.
• Follow all policies and procedures of the center.
• Meet with Families assigned to you weekly to monthly for updates and guidance.
• Understand all policies and procedures for the center and implement them in daily work.
• Initiate funds to be distributed in support of veterans as needed to aid in their housing stability
• Maintain records in a timely, accurate, and orderly manner.
• Participate in training as required by the Social Services Director or VA Program Manager.
• Maintain required records related to grant administration.
• Give high priority to the welfare of each veteran under your care.
• Give input to needed educational programming.
• Cooperate with other center staff and volunteers.
• Maintain a professional attitude and appearance at all times.
• Actively support the mission and goals of The Salvation Army.

Education and Work Experience:

• Associates degree in Human Services (or minimum of two years working with displaced clients), Bachelors preferred
• Minimum of three years in Case Management or a related field

Knowledge, Skills and Abilities required:

• Excellent verbal and written communication skills.
• Ability to present information to small groups.
• Must demonstrate good judgment and act in a professional manner.
• Ability to maintain confidentiality.
• Ability to meet deadlines.
• Ability to work with people from diverse populations
• Ability to read and write in the English language
• Must have problem-solving, listening, and organizational skills.
• Ability to multitask and prioritize according to deadlines.
• Must have time management skills.
• Ability to file and maintain files with accuracy.