Description

SUMMARY OF POSITION

The Greenway Flats Case Manager provides oversite and direction for resident outreach, triage, assessment, connection, and case management. In this role the Case Manager will provide services between clients and multiple partner agencies located within Greenway Flats and Springs Rescue Mission’s Resource Center. The Greenway Flats Case Manager will collaborate with outside partner agencies to provide complete wrap-around services for the residents of Greenway Flats. This position oversees scheduling of partner agencies, implementation of ongoing activities and Springs Rescue Mission staff appointed to Greenway Flats; front desk coordinators.

Requirements

DUTIES AND RESPONSIBILITIES
• Represents the best interest of Greenway Flats residents in all interactions and activities.
• Guides residents on a path of recovery and/or continued restoration through outreach, assessment, triage, connection, case management and staffing with partner agencies
• Provides outreach and guidance to Greenway Flats residents for long-term sustainability in the areas of Housing, Work/Income and Health
• Assists Director, Guest Services to create and facilitate new connections with community agencies to enhance client connections
• Leads partner agency collaboration efforts on behalf of active residents with SRM staff and partner agency representatives when appropriate
• Models leadership by maintaining healthy limits, boundaries and professional expectations while training other staff and volunteers
• Supports proper training and recognition of volunteers for their partnership with Springs Rescue Mission and engages them in meaningful work that leverages them as a resource
• Supervisors front desk coordinators and maintains weekly work schedules.
• Other duties as assigned

SKILLS AND QUALIFICATIONS
• Maintains a personal relationship with Jesus Christ and is a constant witness. Christ-centered and compassionate attitude in dealing with people including the homeless and faithfully upholds and exemplifies SRM’s Statement of Faith
• Serves as an advocate for the homeless and raising awareness of the needs and concern for the addicted and those in poverty; engaging others within one’s influence for greater involvement and effectiveness on behalf of this population in Colorado Springs
• Believes that volunteers are vital to accomplishing the Vision and Mission of Springs Rescue Mission and thus is part of mobilizing the community in the fight against addiction, poverty and homelessness
• Relates to professionals and clinicians in many disciplines, consumers, other community agencies and the public
• Knowledge of the community, other agencies and resources that will benefit homeless and extremely low-income individuals
• Works with clients who are experiencing trauma, addictions or homelessness
• Provides case management and resource coordination in complex, multi-agency environment
• Computer literate, proficient in Word, Excel, Internet and Outlook. Highly proficient with Client Management databases
• Able to focus on multiple client issues while balancing a steady client caseload
• Organized, patient, focused and solution oriented
• Highly ethical, able and willing to maintain confidentiality and operate within program and organizational parameters
• Maintains a calm demeanor in potentially “crisis” situations

EDUCATION/EXPERIENCE
• Master of Social Work (MSW)- Required
• Minimum of 5 years related in Social Work field
• Experience using database and assessment management tools

WORKING CONDITIONS/PHYSICAL FACTORS
Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

• Frequent and regular interaction with low-income and disenfranchised population including but not limited to mentally ill, addicted, and homeless
• Climbing stairs – Occasionally
• Extended periods of sitting – Occasionally/Frequently
• Able to lift to 20 lbs. - Occasionally
• Work will be performed in a typical office environment
• Use of personal vehicle for local business-related transportation and occasional meetings outside regular business hours

EQUIPMENT/TOOLS USED
• Computer
• Phone
• Printer/Fax/Copier

* Salary & benefits include the following: $45,000-$50,000 DOE.

* Full benefits package to include: medical benefits with SRM paying 85% of the medical premium, voluntary Dental, Vision, Allstate Accident Plan, SRM-paid Short-Term and Long-Term Disability, Life Insurance, and AD&D. Also offered are 8 paid holidays, 21 days of accruable PTO, paid “Soul Care Retreat” days (up to 4 depending upon availability), Pay on Demand, and a 403b retirement plan with SRM-match after one (1) year, 100% vested beginning DOH; (Benefits are subject to change based on reevaluation or benefit plan changes annually.)

*Benefits begin at 1st of the following month after completing a full 30 days of employment (I.E. start date 4 January 2024, benefits initiate 1 March 2024)