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Qualifications
Minimum of 2 years experience in a Med Spa setting receptionist
Exceptional Customer Service
Sales Skills
Fluent in Portuguese and English or Spanish and English
Ability to effectively communicate with clients, office management, and staff
Empathy and Sensitivity
Team Spirit
Ability to operate basic office equipment: fax machine, photocopier, and scanner
Knowledge of computers and software programs, such as scheduling, email, and word processing software
Exceptional written and verbal communication skills
Work cohesively with others in a fun and fast-paced environment
Able to work well under pressure, be dedicated, organized, detail-oriented
Capable of working independently and as part of a team
Responsibilities
Customer Service/Management:
Greet clients with a friendly smile and positive attitude
Manage client check-ins and input arrival confirmation into the system
Handle client Check Out by offering some products to be used in conjunction with the performed protocols
Answer, redirect, and filter phone calls
Respond to all missed calls, voicemails, and emails
Answer phone calls professionally and explain spa services to patients
Schedule, monitor appointments, and resolve scheduling conflicts
Manage the office's agenda and flow
Handle and process all payments for services
Records and document management: Maintain accurate records of patients, contact information, medical histories, consent forms, and other relevant documentation
Assist in administrative tasks such as filling out forms, preparing reports, processing payments, and organizing documents
Handle unexpected situations or client complaints in a professional and courteous manner, seeking to resolve issues in the best possible way
Process all orders from Website : pull, pack and take it to the Postal Office
Answer all incoming emails or calls coming from customers from the website
Clinic Organization:
Establish and maintain high-quality standards: ensuring that the reception and front area are organized, tidy, and all products are stocked in their proper places
Prepare the office for proper opening and closing
Monitor and request necessary supplies (Inventory in General) for the daily operation of the MedSpa, such as office materials, cleaning products, and supplies for aesthetic procedures
Communication with the Team:
Notify the team about clients cancellations or the arrival of unscheduled visitors
Alert the team when a scheduled client arrives
Maintain and organize the schedule of MedSpa professionals, coordinating appointments, procedures, and ensuring there is no overlapping of schedules
Sales Goals:
Manage leads
Be familiar with the treatments offered at MedSpa in order to provide basic information to clients about procedures, prices, and available packages.
Other Responsibilities:
Support with other administrative and organizational tasks when necessary
This position offers the opportunity to work in a dynamic environment where customer interaction is key. If you have a passion for providing exceptional service and possess the required skills, we would love to hear from you. Apply now to join our team!
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
Weekly day range:
Ability to Relocate:
Work Location: In person
Full Time
$37k-46k (estimate)
04/17/2024
04/24/2024
The following is the career advancement route for Receptionist positions, which can be used as a reference in future career path planning. As a Receptionist, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Receptionist. You can explore the career advancement for a Receptionist below and select your interested title to get hiring information.