Description

We are seeking a talented, ambitious, and experienced individual to lead and supervise our Service Department. He or she will set and achieve a vision of operating the department at maximum production, building a loyal clientele, maintaining good employee relationships, setting, and obtaining sales and profit objectives, and maintaining service records. Above all else, the Service Manager is responsible for ensuring customer satisfaction.

Responsibilities:

• Meet with the General Manager to review current Service Department performance, set future performance objectives, promotional activities, or any other critical matters
• Cooperate with all other dealership managers to work toward the overall dealership vision
• Hire, train, motivate, counsel, and monitor the performance of all Service Department staff
• Maintain reporting systems required by general management
• Conduct periodic self-inspection within the Service Department; recommend and document needed actions for improvement
• Conduct department meetings with employees to discuss department activities
• Foster positive employee morale
• Report to management any circumstances that compromise the integrity of the dealership
• Create and control budgets for personnel and other expenses normally administered by service management
• Assure proper Repair Order flow to satisfy warranty/dealership/business office requirements
• Monitor Repair Order trends, such as number of Repair Orders completed, number of items per Repair Order, dollar sales per Repair Order, dollar sales per Service Advisor, etc.
• Ensure that customer inconveniences, complaints and misunderstandings are proactively addressed quickly and fairly
• Hire and maintain a technical production staff that can perform all types of mechanical repair and maintenance work on the vehicles
• Understand, keep abreast of and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Understand the manufacturer's warranty policy and procedure
• Enforce factory policy and procedure
• Ensure that the work areas and customer waiting areas are kept clean
• Maintain a high level of shop cleanliness, equipment repair, and general shop appearance

Requirements

• Five years of experience in an auto repair facility or dealership
• Two years of supervisory experience
• Excellent communication, supervisory and managerial skills
• Ability to operate the department according to dealership guidelines
• Must have valid in-state driver's license, have and maintain an acceptable, safe driving record and safe driving habits to drive both customer vehicles and a demonstrator vehicle
• Must be insurable
• Must be a team player with impeccable honesty and integrity
• Maintain a high level of professional personal appearance and conduct
• High School diploma or equivalent.
• Strong communication and interpersonal skills required.
• Commitment to customer service and demonstrated past customer service experience
• Strong attention to detail
• Previous success in sales and resolving customer service issues
• Ability to read and comprehend written instructions and information.
• Prior Dealertrack experience a plus

Compensation based on experience. We offer full health and medical benefits, including life, dental, 401k, paid company holidays and paid vacation.

The Service Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Salary Compensation of between $6,000.00 and $6,000.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.