Description

The IT Support Specialist is responsible for providing technical assistance and support for computer systems, hardware, and software. In this role, you will provide the computer environment's maintenance by analyzing requirements, resolving problems, installing hardware and software, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company's PCs, printers, servers, and related equipment. Tasks include end-user support, license tracking, and performing PC maintenance, upgrades, and configurations.

Responsibilities 

• Modify configurations, utilities, software default settings, etc., for the local workstation when needed. 
• Recognize and escalate high-level issues promptly as appropriate.
• Perform timely workstation hardware and software upgrades as required.
• Assist other IT Team members in IT-related tasks in and out of the office when needed.
• Assist with new-user orientation and onboarding process.
• Maintain inventory of all equipment, software, and software licenses.
• Assign users and computers to proper groups in Active Directory.
• Provide helpdesk support and resolve problems to the end user's satisfaction.
• Monitor and respond quickly and effectively to received requests from users.
• Install, test, and configure new workstations, peripheral equipment, and software.
• Set up a phone system for the new users.
• Consistently follow up with users on ticket status, next steps, progress, and resolution.
• Basic Networking (PoE, DHCP, DNS, Wireless, etc.) preferred.

The above reflects leadership's definition of essential functions for this job but does not restrict the tasks that may be assigned. Leadership may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Requirements

• High School Diploma or GED equivalent (associate's degree in Information Technology or related field is preferred).
• Minimum of two years of IT support experience preferred.
• Commitment to excellence and high standards.
• Organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams.
• Acute attention to detail.
• Strong motivation for learning and ability to resolve problems.
• The ability to use all available tools and resources for troubleshooting.
• Strong aptitude in OS repairs, spyware and virus removal, hardware, upgrades, and troubleshooting.
• Knowledge of methodology to run computer systems and to troubleshoot minor computer equipment malfunctions.
• Strong interpersonal communication skills, both verbal and written.
• Knowledge of MS Windows, iOS, macOS operation systems.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions.
• Demonstrated ability to plan and organize projects.
• Basic network knowledge and experience.
• Experience with Windows Server 2003/2008/2012 is a plus.
• Basic knowledge of CISCO network devices is a plus.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to lift and carry up to 50 lbs.
• Basic experience and understanding VMware and other virtualization environments.
• Valid Driver license.
• Respond to phone requests after work hours.

Benefits

• Competitive pay
• Health, Dental, and Vision Insurance enrollment the 1st of the month after 30 days of employment
• 401(k) Retirement plan after 6 months of employment
• Two weeks (10 days) of accrued vacation time, prorated your first year
• Five (5) Days of Sick Time off annually, prorated your first year
• Paid company holidays, starting after 30 Days of employment
• Company sponsored Life with AD&D Insurance coverage
• Short Term, Long-Term Disability, Life, and AD&D optional Insurance benefits the 1st of the month after 30 days of employment