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IT Support Specialist
$79k-97k (estimate)
Full Time | Banking 3 Months Ago
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Brown Gibbons Lang & Company is Hiring an IT Support Specialist Near Chicago, IL

BGL, a fast-growing investment banking firm, is seeking a skilled and knowledgeable IT Support Specialist to join our Information Technology team in Chicago, IL. The ideal candidate will be a full-time employee responsible for installing, maintaining, and repairing hardware and software components to ensure the smooth running of computer systems. IT Support Specialist duties include diagnosing and troubleshooting computer systems, resolving network issues, providing timely technical support to users, ensuring a high level of customer service, managing tickets within the ticketing system, and working on small to medium-complexity projects and implementations to improve IT infrastructure and processes.
Key Responsibilities:
  • Install and configure hardware and software components.
  • Repair or replace damaged hardware.
  • Troubleshoot hardware and software issues in person, remotely, and via phone.
  • Provide technical support to users regarding software and hardware malfunctions.
  • Manage tickets effectively, ensuring timely and accurate resolution of issues.
  • Train users on new systems or software applications.
  • Maintain records/logs of repairs, fixes, and maintenance schedules.
  • Assess the functionality of computer systems and networks.
  • Manage small to medium-complexity projects and implementations, coordinating with relevant teams to ensure successful completion.
  • Perform other duties as assigned by the Director of Information Technology.
Requirements:
  • Associate degree in IT, Computer Science, or a related field required.
  • 1-3 years of help desk experience required.
  • Strong knowledge of Excel is required, including but not limited to complex formulas, pivot tables, and data visualization tools.
  • Experience managing small to medium-complexity IT projects and implementations.
  • Excellent diagnostic and problem-solving skills.
  • In-depth understanding of computer systems (hardware/software), networks etc.
  • Experience with various operating systems and platforms.
  • Excellent communication and interpersonal skills.
  • Ability to manage time and prioritize tasks effectively.
  • Ability to be in the office Monday – Friday, 8 am – 5 pm, with possible on-call over weekends.
  • Must be able to lift to 50lbs

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$79k-97k (estimate)

POST DATE

02/24/2024

EXPIRATION DATE

06/24/2024

WEBSITE

bglco.com

HEADQUARTERS

CLEVELAND, OH

SIZE

100 - 200

FOUNDED

1989

CEO

MICHAEL GIBBONS

REVENUE

$10M - $50M

INDUSTRY

Banking

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The job skills required for IT Support Specialist include Computer Science, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Support Specialist job description and responsibilities

IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.

01/10/2022: Gainesville, FL

IT Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.

02/20/2022: Jacksonville, FL

The IT Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications.

12/31/2021: Little Rock, AR

These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.

03/08/2022: San Jose, CA

IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

12/13/2021: Brockton, MA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Support Specialist jobs

Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.

02/27/2022: Lancaster, PA

Some employers may accept IT support specialists without formal education who have computer experience and certification.

01/21/2022: South Bend, IN

Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.

12/26/2021: Daytona Beach, FL

To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.

02/07/2022: Bridgeport, CT

Successful technical support specialists possess common characteristics and aptitudes.

02/08/2022: Gainesville, FL

Step 3: View the best colleges and universities for IT Support Specialist.

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