JOB RESPONSIBILITIES:

• Operate Microsoft Office Software (Word, Excel, Access, and Outlook), Inventory Control Software, internal Operating System, and office equipment (phone, photocopier, scanner, etc.)
• Quote customers on unit prices, shipping date, lead times, anticipated delays, and any additional information needed by the customer.
• Review and edit orders received for price concurrence and nomenclature. Communicates to customer any discrepancies or issues.
• Check orders for accuracy and enters into ordering system where accuracy is critical.
• Answer questions and inquiries from customers or individuals on how product operates, product attributes, availability, lead time, etc. and/or directs them to the person that is able to assist them.
• Issue return material authorizations and create replacement orders for customer replacements.
• Expedite and track orders for customers.
• Coordinate special orders and pricing for contract packaging.
• Receive, enter, and assign customer complaints to appropriate department.
• Generate proposals, letters and miscellaneous communications as needed.
• Maintain files of processed orders.
• Confer with production, technical services, quality control, sales, and shipping personnel on orders.
• Provide back-up as needed for company-wide phone system.
• Participates in sales calls/conferences, as necessary.
• Other duties as assigned.

REQUIRED SKILLS/ABILITIES/KNOWLEDGE:

• Excellent Communication Skills; verbal and written.
• Good math skills.
• Good organizational skills.
• Computer literate using Microsoft Office.
• Customer Order Processing.

EDUCATION AND EXPERIENCE:

• High School Diploma, or equivalent.
• 1 year Customer Service experience.
• 1 year order/data processing.

SUPERVISORY RESPONSIBILITIES:

None

LICENSES AND CERTIFICATIONS:

None

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.

WORK ENVIRONMENT:

• Observes and follows safety regulations and displays the ability to always perform job functions in a safe manner.
• Office and manufacturing facility.
• Fast paced office environment.
• Significant multi-tasking.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

All activities, demands, conditions and requirements are linked to essential job functions.