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Retail Customer Service II
IKEA St. Louis, MO
$29k-35k (estimate)
Part Time | Retail 1 Month Ago
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IKEA is Hiring a Retail Customer Service II Near St. Louis, MO

Why we will love you

APPLY NOW!! HL1 JOB TYPE – Permanent, Part-time, Hourly Associate, ON SITE!!1 year of experience in a high-volume customer facing environmentReturns & Exchanges plus helping with Customer Fulfillment order/ setting up deliveries. HOURS – From 12-20 hours per week5 days availability needed. SHIFT – Seeking work schedule availability of Friday, Saturday, Sunday and Monday as a minimum requirement. The operations generally range between the window of 9am to 11pm, and the work schedules are published three weeks in advance.PAY – The starting rate/salary for this position ranges from $16.90 to $24 and will be based on relevant work experience.BENEFITS ELIGIBLE? – (Limited for 12-20hrswk)All benefits except Medical and Prescription Drug coverage for 12-20hrs./wk. -IKEA offers competitive benefits for 20-34hrs/wk. and up. Plus, perks, such as medical and Rx*, dental, vison, 401k, autism coverage, parental leave, pet insurance, education assistance and more. 15% discounts on merchandise, $4-5meals, Employee purchase plans. 3–5-week PTO and sick time accrualYou have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.• Builds emotional connections through meaningful and empathetic interactions with customers.• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

QUALIFICATIONS

• 1 year sales or customer service experience preferred• High School Diploma or equivalent

Apply now!

APPLY NOW!! HL1 JOB TYPE – Permanent, Part-time, Hourly Associate, ON SITE!!1 year of experience in a high-volume customer facing environmentReturns & Exchanges plus helping with Customer Fulfillment order/ setting up deliveries. HOURS – From 12-20 hours per week5 days availability needed. SHIFT – Seeking work schedule availability of Friday, Saturday, Sunday and Monday as a minimum requirement. The operations generally range between the window of 9am to 11pm, and the work schedules are published three weeks in advance.PAY – The starting rate/salary for this position ranges from $16.90 to $24 and will be based on relevant work experience.BENEFITS ELIGIBLE? – (Limited for 12-20hrswk)All benefits except Medical and Prescription Drug coverage for 12-20hrs./wk. -IKEA offers competitive benefits for 20-34hrs/wk. and up. Plus, perks, such as medical and Rx*, dental, vison, 401k, autism coverage, parental leave, pet insurance, education assistance and more. 15% discounts on merchandise, $4-5meals, Employee purchase plans. 3–5-week PTO and sick time accrual

Job Summary

JOB TYPE

Part Time

INDUSTRY

Retail

SALARY

$29k-35k (estimate)

POST DATE

04/14/2023

EXPIRATION DATE

05/03/2024

WEBSITE

ikea.com

HEADQUARTERS

SCHAUMBURG, IL

SIZE

>50,000

FOUNDED

1989

CEO

KERRI MOLINARO

REVENUE

$500M - $1B

INDUSTRY

Retail

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About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. Its one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales and of course it begins and ends with our customers. The IKEA retail business is... operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. IKEA was founded in Sweden in 1943. More
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