About Leviton

At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world.

About the role

This position is responsible for effective handling of requests and inquiries from customers and sales force pertaining to customer orders, claims, stock availability, shipping specifications, and product information to ensure customer satisfaction.

Responsibilities

• Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing
• Processes invoices, enters orders and confirms orders via fax, email or phone
• Responsible for ensuring accurate daily shipment processing, product scheduling and shipment Confirmations
• Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria
• Establishes and maintains cordial customer relations through telephone contact
• Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met
• Issues, monitors and researches service level reports (i.e. turn-around time and fill rates)
• Maintains pricing agreements for the designated business unit

Qualifications

• Must have good oral and written communication skills
• Must be computer literate
• Must have strong organizational skills
• Must have the ability to handle large volume of inbound calls
• Must have the ability to maintain cordial customer relations

Education & Experience

• High School Diploma required, college degree preferred
• Customer Service experience preferred 

What We Offer

Comprehensive benefits include:

• Medical, dental, and vision insurance programs
• 401K plans with employer-matching contributions
• Tuition reimbursement
• PTO
• Paid holidays
• Volunteer time off

For more information about benefits, please go to: https://careers.leviton.com/benefits

Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The future looks brighter than ever. Join our team now!

#LI-AO1, #LI-Hybrid
Pay Range
Can make up to $23.00 an hour

Benefits:
401K, Employee Referral Program, Flexible Spending Accounts, Life Insurance, Long Term Disability, Medical, Dental and Vision, Paid Holidays, Paid sick days, Tuition Reimbursement

About the Company:
Leviton Manufacturing

In 1906, Isidor Leviton founded a small tinsmithing business in New York City. He began by manufacturing gas mantle tips and selling them on a push cart on the busy streets of Manhattan. In 1910, Leviton partnered with Thomas Edison to design the pull-chain lampholders for his electric lamps. Within ten years, the lampholders were being used in every apartment in New York and the Leviton business grew to new heights.
A lot has changed since then, but two things have remained the same: Leviton is still a family business with a reputation for great quality, and we are still driven by a desire to innovate and adapt by creating sustainable, intelligent solutions for our customers.
With over a century of proven success, Leviton aims to provide energy efficient products that improve electrical safety, enhance communication and add convenience to our world. From electrical wiring devices to lighting energy management to security & automation, Leviton offers a wide range of products to meet any needs.
In North America, at least 90% of homes use Leviton products, and we are the number one choice for electrical contractors. We hold over 1,000 patents, and our products are available in over 80 countries.

Company Size:
5,000 to 9,999 employees

Industry:
Other/Not Classified

Founded:
1906

Website:
https://careers.leviton.com/