Legacy Service Partners in partnership with HomeWorks, Eagan MN is looking for a Customer Service Representative!
•Are you an empathetic & optimistic customer service representative that treats every customer like a VIP?
•Is "Enthusiasm" your middle name?
•Would you enjoy working for a company with strong moral values that actually follows them? (honesty, integrity, fairness, and respect, and we always strive to make it easy for our customers to do business with us)
•Hourly rate $16-19/hr Commission Opportunities
Join us at HomeWorks Plumbing, Heating, Air! Help us help our customers feel comfortable in their own homes!
HomeWorks is the market leader for residential Plumbing & HVAC service in the Twin Cities. We are proud of our past and even more excited about our future. Our customers love us and keep recommending our services, so we're trying to keep up with the constant demand.
SUMMARY DESCRIPTION:
Primarily responsible for providing excellent customer service by utilizing knowledge of our company's products and programs. Customer Service Representatives are responsible for resolving a variety of customer inquiries such as booking service appointments, scheduling maintenances, updating financial information, also resolving customer concerns by determining the problem and ensuring resolution.
DUTIES & RESPONSIBILITIES:

• Convert incoming calls, texts and emails into a service appointment in a professional manner.
• Execute various sales initiatives & educate customers on value/benefit, increasing revenue
• Utilize resource documentation for reference and the provided automated & training tools to deliver exceptional customer service
• Meet department productivity and quality standards
• Demonstrate positive & cooperative behavior with customers and coworkers
• Partner with Dispatch, Technicians and Installers to provide customers with service, as outlined in department policies and procedures, while meeting or exceeding customers' expectations
• Address customer issues and ensure effective, long-term problem resolution
• Provide timely & accurate information to incoming customer orders, order status, and product knowledge requests
• Outbound to maintenance service appointments.
• Complete training requirements to stay updated on existing/new systems & products, to develop skills, and to maintain alignment with company values and organizational requirements
• Participate in an on-call rotation to assist clients after hours.
• All other duties and responsibilities, as assigned by supervisor/manager
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HomeWorks is proud to offer:

• Competitive pay ($16-19/hr)
• Commission Opportunities
• Generous PTO (Paid Time Off) awarded
• 7 paid holidays annually - may be required to work and will receive additional compensation
• Medical, dental, vision, life, long & short term disability insurance
• 401(k) Retirement plan with 4% matching
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$16 - $19 an hour
($16-19/hr)
HomeWorks is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, ancestry, citizenship, religion, marital status, pregnancy, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status or any other characteristic protected by state or federal law.