At MarketStar, we create growth – for our people, our clients, and our community. The fuel for this growth is you, a person who has the desire to be more than you are today. Join us and you’ll find world-class opportunities, an environment built on growth, and a team who cares about your success! More About Us 50 World Class Clients Remote, In-Office, and Hybrid Opportunities 1,750 Global Employees 225 Career Advancements Annually 3,000 Annual Community Service Hours Voted as a Top Workplace 3 Years Straight If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Help Desk Technician Who is MarketStar? Rated as a Top Workplace in 2019, 2020, 2021, and 2022, MarketStar employs over 1500 people across 60 countries and is headquartered in Ogden, UT. Our employees are our greatest assets. We look for professionals who are eager to learn, grow, and perform for the clients we represent. With a culture of success and an empowered, tech savvy workforce, MarketStar continuously delivers great experiences to our employees and our clients every day. Our employees have helped launch, sell, and support thousands of products and services on behalf of some of the most innovative tech companies across the globe! At MarketStar, we are sales experts. We offer Sales as a Service™ to our clients by providing data-driven insights, powerful technology, and highly specialized support. This allows us to help our clients streamline their sales process, exceed sales goals, and ultimately grow their business. We have consistently delivered exceptional sales results representing our clients for over 30 years. Our actions are based on our core values, and a relentless desire to achieve our purpose – To Create Growth. We are excited to have you apply to work with us! “You Belong” is one of the MarketStar core values and we look forward to helping you find belonging and purpose here. About the Help Desk Technician: MarketStar IT team currently has an opportunity available for a Help Desk Technician The Help Desk Technician will be responsible for managing support phone calls and emails. He/she will work effectively with end-users and clients to provide timely solutions to service issues and requests in a courteous manner. Location: Salt Lake City, UT What will you do? Respond to support phone calls and emails from employees and clients Track, log, and trend issue resolution using Helpdesk ticketing system Troubleshoot customers’ technical issues in person and on the phone Repair and troubleshoot hardware and network connectivity issues Remove old equipment and perform data migration to new machines Manage inventory and track assets All other duties as assigned by IT management or the Support manager Skills & Qualifications: Pursuing IT Help Desk certifications such as (A , Net , Security ) Working knowledge of current Windows OSs and Microsoft Office Suites preferred Knowledge of TCP/IP, wireless networks, LAN, WAN, virus protection, email functionality preferred Interest in learning active directory, file servers, and tape backups Self-motivated with the ability to follow through on projects in a timely manner Professional demeanor; good customer service skills in person and on the phone Excellent verbal, writing, and technical writing skill Excellent problem-solving and organizational skills Must be able to sit in front of and operate a computer for prolonged periods of time MarketStar Benefits & Perks: In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including: Paid Parental Leave Paid Childcare/Dependent Care Education Reimbursement Mental Health Benefit 401(k) Match 4.5 weeks PTO and 7 paid holidays Personal Loan Program And comprehensive health and welfare plans This is a non-exempt position MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at talentacquisition@marketstar.com for assistance.