Drury is an integrated communications and event marketing agency that partners with our clients to create strategic solutions supporting and enhancing their mission and brands worldwide. We are dedicated to creating and delivering superior quality work which allows us to build long-lasting relationships with our employees, business partners and clients.

We are seeking a passionate individual to join our IT team and contribute to our mission of providing top-notch support to our network-based systems.

As a Junior Help Desk Technician at Drury Design, you will work under the guidance of senior staff to provide support for our physical and cloud-based products. Your primary responsibility will be to assist users and troubleshoot issues, ensuring the smooth operation of our systems.

Key Responsibilities:

• Provide support to users for physical and cloud-based products.
• Assist in provisioning new users with accounts and privileges.
• Assist in investigating account lockouts and data loss incidents.
• Learn to troubleshoot software issues by screensharing into remote devices.
• Learn to troubleshoot hardware issues by meeting with staff in-office.
• Assist in assigning training modules to users who require technical education.

As candidates grow in the role, they will gain experience in:

• Deploying and servicing cloud environments such as Microsoft 365, Azure, and Active Directory.
• Assisting in managing configuration profiles and policies in Kandji MDM.
• Supporting cloud services like Box.com, Google Workspace, Okta, Zoom, Slack, and Mimecast.
• Assisting in monitoring network telemetry to ensure uptime.
• Assisting in reviewing and responding to security tickets from our Security Operations Center (SOC).
• Learning to adjust policies at a user level to mitigate risks such as email spoofing, phishing, and DNS blocking.
• Assisting in enforcing security protocols on MDM enrolled devices, internet-connected systems, and accounts.

Skills Required:

• Proficient in navigating and troubleshooting MacOS and iOS.
• Basic knowledge in navigating Windows OS.
• Familiarity with spreadsheet software such as Excel or Google Sheets, including the ability to create basic formulas.
• Basic understanding of Zoom features to facilitate virtual meetings and collaboration.
• Fundamental grasp of Microsoft Azure and Active Directory for system management.
• Ability to conduct independent research using tools like Google to find solutions and stay updated on industry developments.
• Excellent written communication skills for crafting effective emails, newsletters, and documentation.
• Adaptability to evolving situations and the capability to develop solutions on the fly.
• Strong security mindset with a commitment to staying vigilant and proactive.

Requirements:

• High school diploma or equivalent.
• Basic knowledge of computer systems and networks.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to learn and adapt quickly.

Salary Range: $60-$75k

Benefits:

• Health insurance
• 401k
• Opportunities for career advancement
• Hands-on experience and mentorship from experienced IT professionals.