Ground Works Land Design, groundworkslanddesign.com, is Northeast Ohio’s premier residential and commercial landscape and design company focused on customer satisfaction. We are an award-winning full-service brand located in Cleveland, Ohio who specializes in creating and maintaining unique and unparalleled dramatic outdoor living spaces. Ground Works Land Design was built on four core values: relationships, excellence, integrity, and reputation.

We are actively searching for an experienced Account Manager with a proven track record to service our recurring book of business and achieve gross profit objectives through leadership and management of staff, while meeting contractual commitments to customers in a timely, high-quality manner. We pride ourselves on creating a positive experience for not only our clients but our team members as well.

Key Responsibilities

• Managing and maintaining customer relationships to ensure all contractual obligations are met and ensure a long-term commitment.
• Upselling and suggesting enhancements to customers to bring more value to all involved.
• Effectively managing labor and equipment to effectively meet gross profit objectives.
• Motivate staff, maintain high employee morale and employee retention.
• Accountability to ensure safety is a top priority.
• Establishing and monitoring guidelines to determine field labor requirements.
• Training, leading, motivating, and evaluating maintenance crew team members.
• Helping to create and follow our annual financial plan.

Requirements

• Willingness to work alongside the crews you are responsible for managing as needed.
• Account management experience in the landscape industry.
• Candidates should be comfortable using Microsoft Office and customer relationship management (CRM) applications.
• Able to work independently, communicate effectively, and adequately answer customer questions.
• It is critical that this individual be energetic, motivated and have the drive necessary to maintain and grow relationships.
• Landscape industry experience is strongly preferred, but not a requirement.
• A bachelor’s degree or equivalent industry experience.
• Working knowledge of basic financial statements.

Benefits

This career opportunity offers a 60K-70K salary range, phone, computer, and company vehicle. As well as other benefits such as:

• Healthcare Insurance (medical & dental)
• 401(k), 401(k) matching, Profit Sharing
• Commission opportunity
• Year-Round Employment
• Employee Appreciation Events
• Paid Time Off
• Professional Development Assistance

We are Powered by LandOpt, which means that we are part of a network of independently owned landscape contractors who are among the very best in their local markets. LandOpt Contractors deliver the quality service and personal touch that customers expect from locally owned companies, while benefiting from the training and technology that only a national company like LandOpt (www.landopt.com) can provide.