Job Summary

Job Duties and Responsibilities

• Sets up preventative maintenance for forklifts.
• Processes invoices, credits, and RMA's and assists with month end reports.
• Directs incoming calls to appropriate sales agent and assists in completing required paperwork for customers.
• Facilitates timely fax and shipment of orders and inventory related items.
• Generates monthly billing statements for customers and scans documents daily for review.
• Completes daily scans of customer documents for review.
• Supports shipping operations when necessary, utilizing UPS, FedEx, and sweep truck services.
• Expedites rush orders by entering line items into the system and ensuring timely processing.
• Communicates with production departments to initiate and prioritize rush orders.
• Coordinates with vendors or suppliers to expedite materials needed for order completion.
• Negotiates with production staff to prioritize rush orders over existing ones.
• Processes orders from the inside sales staff.
• Processes EDI orders.
• Collaborates with QC inspectors to ensure inspection and documentation if required.
• Ensures accurate and thorough paperwork and system completion for all orders.
• Develops, implements, and maintains digital document control to meet business workflow requirements.
• Maintains a clean workstation.
• Performs other related functions as required

Job Specifications