Lakeland Collision is seeking a friendly and very outgoing professional as a full-time receptionist to join us in supporting our Body Shop staff and customers while assisting us in building and representing our brand. 

Hours:Monday – Friday 8:ooam – 5:30pm (Occasional Saturday)

GeneralExpectations:

• Strong computer & phone skills (Internet, MS Outlook).

• Professional appearance and work ethic.

• Self-motivated, goal-oriented, and ability to work within a fast-paced environment

• Devote himself/herself to insuring satisfaction to customers.

• Maintain a follow-up system that encourages follow through with assigned projects.

• Understand the terminology of the business and keep abreast of technology changes in products and services.

• Follow lawful directions from supervisors.

• Understand and follow work rules and procedures.

• Interact well with others and be a positive influence on employee morale.

• Uphold the company’s non-disclosure and confidentiality policies and agreements.

• Work evening, weekend and holiday work hours as required.

Job-SpecificExpectations:

• Respond to incoming phone calls and delegate as needed using the phone system.

• Be polite and friendly and greet customers promptly.

• Provide various administrative support as it pertains to the store.

• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

• Conduct telephone transactions courteously, and quickly.

• Provide cashier transactions as needed.

• Provide excellent customer service for all customers whether external and internal.

Qualifications:

• Minimum high school diploma or GED equivalent required.

• Excellent communication and customer service skills

• Bi-lingual is a plus!

• Strong computer & phone skills (Internet, MS Outlook).

• Professional appearance and work ethic.

• Self-motivated, goal-oriented, and ability to work within a fast-paced environment.

Benefits:

• Health, Dental and Vision insurance

• 401(k)

• Job Type: Full-Time

Experience:

• Receptionist: 1 year (Preferred)

• Automotive: 1 year (Preferred)

• Customer Service: 3 years (Preferred)

• Office Administration: 1 year (Preferred)

*Allapplicants must pass pre-employment testing to include: backgroundchecks and drug testing in order to qualify for employment*