**Field Service Representative**

Erie, PA, USA ? Pittsburgh, PA, USA ? Scranton, PA, USA ? State College, PA, USA Req #2278 Tuesday, January 25, 2022 For Earth For Life **BASIC PURPOSE AND SCOPE OF POSITION:**

The Field Service Representative (FSR) will represent KUBOTA Tractor Corporations Service Department at independently owned KUBOTA dealerships within an assigned region of the US. Efforts of the FSR are focused on dealer aftersales business development, technical and professional dealer personnel training guidance, service support systems oversight and warranty issue communication. Utilizing technical experience, basic service business knowledge, and KUBOTA machine functional and operational knowledge, the FSR will reinforce the ability of their assigned dealers to provide world class customer support to our mutual end customer.

**PRINCIPAL ACTIVITIES** **: This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Companys policies, procedures and guidelines:**

* Advise and develop the dealer service departments ability to support customers in assigned region.

* Monitor and advise on improvements to dealer service departments profitability performance.

* Develop Dealer Certification Achievement Plans in cooperation with the KUBOTA Region Sales Managers (RSM).

* Regularly audit dealer campaign completion programs and support as needed.

* Prepare documentation and reports of visits to customers, dealers and regional events.

* Train and provide onsite support to dealer personnel on Kubota service systems and products.

* Participate in surveys with KUBOTA customers and dealers on a regular basis.

* Warranty: audit warranty claims for the dealers on regular basis; conduct visual inspections of warranty returned parts at dealer locations and determine KUBOTA disposition on warranty parts returns.

* Resolve out of warranty issues with goodwill authorizations as directed.

* Deliver a Dealer Support Experience based on the pillar of KUBOTA Service

Connection Ensure dealer have a connected KUBOTA Service Experience

Development Grow the ability of the dealer to provide the local markets best service experience for end customers.

Training Dealers able to enhance skills through knowledge / information from KUBOTA University

* Relies on independent decision-making and problem solving to complete job tasks

* Active participation in scheduling and confirming work activities.

Additional Functions:

* Assist and participate in regional technical and professional training.

* Oversight and coordination of technical issues for dealers with KUBOTA TSC.

* Support of TSC by reviewing documents and manuals as well as other support activities

* Lead and participate in internal training programs (Master Service Engineer Certification)

**SPECIAL PROJECTS:**

Special projects may be assigned or required by management.

**MINIMUM QUALIFICATIONS:**

**EDUCATION, CERTIFICATIONS, AND TRAINING:**

Must possess a specialized engineering/production or technical training/degree in either college or vocational tech school

Must be a Certified Kubota Field Technical Manager having completed and passed all assigned training within Kubota University. For new hires or transfers, the person must complete all courses within 1 year of starting the FSR position.

**SKILLS AND BACKGROUND:**

* Minimum of 5 years experience within technical service oriented industry.

* Detailed knowledge of North American farming, construction and/or turf operational practices.

* Thorough understanding of Industrial Dealership business operations emphasis on service business.

* Industrial, Ag or Heavy equipment service experience at either a dealer or OEM level.

* Ability to analyze Heavy Equipment performance issues and quickly identify resolutions.

* Excellent technical communication skills in both written and oral form with excellent interpersonal skills.

* Proficient in MS Office, SAP, iWarranty

**LANGUAGE REQUIREMENTS:**

Must be able to read, write and communicate in English.

**EQUIPMENT OPERATION (% of time, description, nature of service):**

Tractors, lawn and garden equipment, excavators, skid steer loaders and rough terrain vehicles- Occasional repair.

Also, office equipment including computer, copier, fax, phone, printer.

**PHYSICAL REQUIREMENTS:**

Must be able to lift up to 50 lbs. The position will require walking, standing, driving and sitting at a computer.

**ADDITIONAL INFORMATION:**

This position includes up to 75% domestic (regional) and international travel by auto and air; a valid drivers license and passport are required.

**DISCLAIMER:**

The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time. Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. **Other details**

* Pay Type Salary

* Travel Required Yes