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The front desk agent is responsible for answering guest questions, properly resolving guest complaints, answering phones, filing paperwork, taking guest reservations, and checking hotel guests in and out of their rooms.
They are responsible for ensuring that every single guest has a favorable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.
Job Requirements:
-Great People Skills
-Patience when dealing with guests
-Professional demeanor
-Willingness to learn other departments within the hotel
-Dependable and able to arrive to work on time
-Computer and phone understanding and skills
-Money handling experience
-Pleasant "Willing to learn" attitude!
Job Types: Full-time, Part-time
Pay: $12.00 - $13.50 per hour
Expected hours: 28 – 40 per week
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person
Full Time | Part Time
$26k-34k (estimate)
02/02/2024
08/28/2024
The following is the career advancement route for Guest Service Representative 3PM-11PM Shift positions, which can be used as a reference in future career path planning. As a Guest Service Representative 3PM-11PM Shift, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative 3PM-11PM Shift. You can explore the career advancement for a Guest Service Representative 3PM-11PM Shift below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.