186 Service desk technician Jobs in Orlando, FL
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Kolter Solutions is Hiring a Service desk technician Near Orlando, FL
Kolter Solutions is seeking a TIER 1 Service Desk Technician to work with a great team in the Orlando, FL area.
Location : Onsite , Orlando, FL
Job Description :
The service desk technician is responsible for receiving and documenting initial incident and request management reports.
Monitoring systems for equipment failure, errors in performance or hardware failures, initial communication with the user population, documenting the issue or request, conducting initial Level 1 triage and resolution when possible, and escalating to TIER 2 as required in accordance with established Service Level Agreements.
Provide basic desktop support and assistance with Microsoft Office products.
Additional areas of responsibilities include both passive and active network and enterprise monitoring and initiating appropriate responses as required.
Minimum Qualifications :
Vocational certifications or AS degree in computer science or related technical field preferred.
Must have at least two years of experience working on a Help Desk / Service Desk
Microsoft certifications a plus
Positive Customer service oriented in potentially high stress scenarios.
Basic knowledge of Active Directory is required.
Kolter Solutions is a leading professional staffing company based in Central Florida. We place highly skilled individuals on a contract, contract-to-hire and direct hire positions at clients nationwide.
Kolter Solutions has proudly been recognized as the " Best Places to Work by the Orlando Business Journal and Staffing Industry Analysts (SIA).
We offer : Full Health Benefits
Full Health Benefits
Vision
Dental
401 (k)
Pet Insurance
Life Insurance
Supplemental Benefits such as short-term disability, accidental insurance, and supplemental dental and vision.
Employee Discounts
Referral Program
Kolter Solutions is an Equal Opportunity Employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under federal, state or local applicable law.
Last updated : 2024-02-23
Job Summary
Full Time
Business Services
$49k-61k (estimate)
02/24/2024
04/21/2024
koltersolutions.com
LAKE MARY, FL
<25
2010
<$5M
Business Services
Related Companies
About Kolter Solutions
Kolter Solutions is a professional staffing company with a focus in IT, Engineering, Digital/Creative, and Healthcare IT by solving complex challenges for our customers. We believe we are a different and better staffing solution because we take the time to truly understand what you need most and we believe in building long lasting relationships founded on honesty, transparency and hard work. In a world of seemingly endless choices of firms all claiming similar features, we encourage you to give us a call and learn how we can help you become more efficient, obtain better talent and a price that... works for you - all with personalized attention, high availability, and reliability. We earn IT every day! Based in Orlando with service through out Florida and nationwide. Please contact us at info@koltersolutions.com or visit our website at www.koltersolutions.com Kolter Solutions is certified as a womens business enterprise through the Womens Business Enterprise National Council (WBENC), the nations largest third party certifier of businesses owned and operated by women in the US. We recognize the commitment to supplier diversity that is embraced by corporations and government agencies today, and we can add diversity to your supply chain. Certified Woman Owned (WBENC #2005129197)
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The job skills required for Service desk technician include Help Desk, Customer Service, Service Desk, Active Directory, Microsoft Office, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk technician positions, which can be used as a reference in future career path planning. As a Service desk technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk technician. You can explore the career advancement for a Service desk technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Service Desk Technician support technology customers via phone, online and occasionally on-site.
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Service Desk Technician need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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As technology changes, so too will the role of the service desk.
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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
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As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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Step 3: View the best colleges and universities for Service Desk Technician.
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