10 Tier 1 Service Desk Technician Jobs in Orlando, FL
Kolter Solutions is Hiring a Tier 1 Service Desk Technician Near Orlando, FL
- The service desk technician is responsible for receiving and documenting initial incident and request management reports.
- Monitoring systems for equipment failure, errors in performance or hardware failures, initial communication with the user population, documenting the issue or request, conducting initial Level 1 triage and resolution when possible, and escalating to TIER 2 as required in accordance with established Service Level Agreements.
- Provide basic desktop support and assistance with Microsoft Office products.
- Additional areas of responsibilities include both passive and active network and enterprise monitoring and initiating appropriate responses as required.
- Vocational certifications or AS degree in computer science or related technical field preferred.
- Must have at least two years of experience working on a Help Desk / Service Desk
- Microsoft certifications a plus
- Positive Customer service oriented in potentially high stress scenarios.
- Basic knowledge of Active Directory is required.
- Full Health Benefits
- Vision
- Dental
- 401 (k)
- Pet Insurance
- Life Insurance
- Supplemental Benefits such as short-term disability, accidental insurance, and supplemental dental and vision.
- Employee Discounts
- Referral Program
Job Summary
Full Time
$47k-58k (estimate)
05/03/2024
05/16/2024
koltersolutions.com
LAKE MARY, FL
<25
2010
<$5M
Business Services
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About Kolter Solutions
Kolter Solutions is a professional staffing company with a focus in IT, Engineering, Digital/Creative, and Healthcare IT by solving complex challenges for our customers. We believe we are a different and better staffing solution because we take the time to truly understand what you need most and we believe in building long lasting relationships founded on honesty, transparency and hard work. In a world of seemingly endless choices of firms all claiming similar features, we encourage you to give us a call and learn how we can help you become more efficient, obtain better talent and a price that... works for you - all with personalized attention, high availability, and reliability. We earn IT every day! Based in Orlando with service through out Florida and nationwide. Please contact us at info@koltersolutions.com or visit our website at www.koltersolutions.com Kolter Solutions is certified as a womens business enterprise through the Womens Business Enterprise National Council (WBENC), the nations largest third party certifier of businesses owned and operated by women in the US. We recognize the commitment to supplier diversity that is embraced by corporations and government agencies today, and we can add diversity to your supply chain. Certified Woman Owned (WBENC #2005129197)
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