Description

Who We Are

At KLS Martin, we offer a unique opportunity to contribute to the success of a dynamic and thriving company whose products are used daily across the world to help surgical patients.

The KLS Martin Group is a worldwide leader in creating surgical solutions for the craniomaxillofacial and cardiothoracic fields. Surgical innovation is our passion, and we are constantly working with surgeons to improve surgical care for their patients. Our product portfolio includes titanium and resorbable implants for reconstruction, innovative distraction devices to stimulate bone lengthening, over 4,000 surgical instruments, and other surgical products designed specifically for CMF and cardiothoracic surgeons.

KLS Martin is an innovative leader in the treatment of CMF deformities and trauma cases. We use Individual Patient Solutions (IPS) by using our proprietary IPS products where CT scans are used to custom design implants that are created specifically for that individual patient. This technology allows our surgeons to provide the best-in-class treatment for their patients.

KLS Martin Guiding Principles

• Established, Privately Held Business Group – Responsive to customers, not shareholders. KLS Martin has manufactured medical products since 1896, and we have sold our products in the United States under the KLS name since 1993. We have always been, and always will be, privately owned.
• Patient Focus – We design products with the patient in mind – CMF, Thoracic & Hand
• Product to Table – Integrated planning, design, manufacturing and distribution process
• Educational Partner – Our primary focus for support is on education
• Inventory Alliance – Inventory management is critical to patient treatment/outcome
• Surgical Innovation is Our Passion – More than just a tagline

What We Offer

• We provide full-time employees with a competitive benefits package, including paid parental leave
• In-house training and professional development opportunities
• A culture of creativity and innovation by drawing on diverse perspectives and ideas to drive surgical innovation

Job Summary

Provides assistance to KLS Martin customers and sales force by working independently and as part of a team to ensure that all requests received are processed accurately within the quickest possible turnaround time. Ensure the highest level of customer service is provided at all times.

Essential Functions, Duties, and Responsibilities

• Process several types of requests on a daily basis
• Provide guidance throughout the request to ensure customer requirements are met
• Communicate verbally via phone or in writing via email
• Navigate multiple systems and databases simultaneously
• Monitor several email boxes to ensure requests are processed promptly
• Conduct research in company databases when requested
• Obtain and provide ETA information to appropriate parties for unavailable product
• Compile sales/order history reports when requested
• Coordinate with internal departments to ensure that requests are processed accurately

Qualifications

Educational and Experience Requirements

• High School Diploma
• Customer service experience preferred but not required
• Clear understanding of Microsoft Office applications
• Fluent in both English and Spanish

Knowledge, Skills, and Abilities

• Exceptional customer service attitude to ensure customer needs are met
• Ability to communicate clearly and effectively via various communication platforms
• Possess the necessary knowledge to make informed business decisions
• Knowledge of other company databases/software
• Ability to work in a team environment and independently
• Comfortable speaking on phone to external customers and sales force

Skill Requirements

• Typing/computer keyboard
• Utilize computer software (specified above)
• Retrieve and compile information
• Verify data and information
• Organize and prioritize information/tasks
• Operate office equipment
• Verbal communication
• Written communication
• Research, analyze and interpret information
• Basic mathematical concepts (e.g. add, subtract)

Physical Requirements

• Sitting for extended periods
• Extended periods viewing computer screen
• Walking
• Reading
• Speaking
• Hear/Listen
• Maintain regular, punctual attendance
• Writing

Hazards

• Normal office environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

KLS Martin is a drug-free employer