Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at FastMed|CareSpot|MedPost.

For the past 20 years FastMed has served as the front door of healthcare for our communities while continuing to expand our national footprint. Our mission is to provide patients with the best end-to-end healthcare experience in terms of quality, accessibility, affordability, and compassion. What sets us apart is our Compassionate Hospitality philosophy, which blends the compassion of healthcare with the best-in-class standards of hospitality.

POSITION SUMMARY

What you’ll be doing: We are hiring a Bilingual Customer Service Specialist to be responsible for managing patient inquiries and resolving complaints. Each patient that calls into FastMed needs to be welcomed in a way that is compassionate, respectful, and supportive of FastMed’s Mission, Vision, and Values. You will have ownership of leaving a positive first and last impression for every FastMed patient. To do well in this role you need to be able to remain calm when patients are frustrated and have experience working with computers.

What you’ll bring to the table: Minimum two years’ experience in customer service and health insurance setting is preferred; Bilingual (Spanish); High School Diploma

Why you’ll love working with us: FastMed believes in taking care of our team members as effectively as our team members take care of our patients. As a part of our team you’ll have access to several benefits, including but not limited to:

• Competitive pay with incentive plan
• Generous paid vacation & sick time that starts accruing on your first day with us
• Medical, dental, vision, and other wellness benefits
• 401(k) with company match

By joining our team you will also have the opportunity to be a key contributor to our culture. This is the environment we create to engage with our patients and each other, and it is key to our mutual success. Our culture is best exemplified by our STAT values:

Service: Our ultimate calling is to provide superior service to our patients, and to support our patient-facing team members in their quest to do this.

Teamwork: We work collaboratively to achieve our common goals, as achieving them is dependent upon a sustained collective effort.

Accountability: We perform the jobs that are assigned to us to the best of our abilities and in a manner that is consistent with the highest level of personal integrity.

Transparency: We acknowledge our shortcomings immediately so that we can find new solutions that continuously improve the quality of the service we provide.

APPLY TODAY and join us as we seek to accomplish our mission and live our values in every patient interaction!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Work Location: In person