Company Description
At NATIVE HEALTH, we strive to provide the best health care available for urban American Indians, Alaska Natives, and other individuals who generally experience barriers to health and wellness services.
Mission: To provide accessible holistic patient centered care, to empower our community to achieve the highest quality health and well-being.
Vision: Healthy People in Healthy Communities.
NATIVE HEALTH Benefits and Perks Include:

• Medical, Vision, and Dental Insurance
• Retirement Benefits - Up to 5% Matching Contribution
• Paid Time Off/Sick Leave
• Paid Holidays (12)
• Tuition Reimbursement and Educational Leave
• Employee Recognition Program
• Employee Wellness Program/Gympass Subscription

Starting Hourly Pay: $17.69
Bilingual in Spanish is preferred.
Job Description
The Dental Receptionist is responsible for providing excellent customer services while performing front office duties for the NATIVE HEALTH clinics. This includes greeting patients in a positive and friendly manner, answering all incoming phone calls, appointment setting, updating patient information, verifying eligibility for the Arizona Health Care Cost Containment System (AHCCCS) or other patient payment sources, collecting payment from patients, and other clerical duties. The Dental Receptionists work as a team and are principally responsible for the first contact with patients to assure optimal patient flow.
KEY ACCOUNTABILITIES:

1. Provide excellent customer service to visitors, patients, and staff in person and on the phone.
2. Manages patient registration and eligibility of insurance.
3. Connecting the uninsured and underinsured with enrollment services.
4. Manages dental appointments and providers schedules.
5. Collect and process accurate payments from individual patients.
6. Supports the organization as needed.

Qualifications
Qualification/Experience/REQUIREMENTS:

1. High school diploma required.
2. Associate degree preferred.
3. A minimum of three years of combined experience in customer service, patient registration, or other direct care medical experience required.
4. Bilingual in Spanish is preferred
5. Must be 25 years and insurable by NATIVE HEALTH liability auto policy.
6. Possess valid and unrestricted Arizona driver's license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid AZ driver license during employment.
7. Must pass a criminal background check with a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment.
8. Must pass a substance abuse testing upon employment and submit to a random testing during the course of employment.
9. Must have an updated Immunization (IZ) Record.
10. Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an update annually.
11. Must obtain a CPR Card within ninety (90) calendar days of employment and maintain a valid CPR card during employment.
12. Must be able to work with confidential information and materials without betraying the trust of client/family and NATIVE HEALTH.

Knowledge, Skills, and Abilities

1. Excellent customer service skills.
2. Expert knowledge regarding eligibility requirements of AHCCCS, CMDP, Sliding Fee Scale Program, and Title V.
3. Knowledge of general office procedures including answering telephone calls, directing calls, photocopying, faxing, typing, Microsoft Office programs including Excel, Word, and Outlook, etc.
4. Ability to use medical Electronic Health Records: Nextgen.
5. Knowledge of privacy and confidentiality policies and regulations.
6. Ability to work with people and to make them comfortable about the release of personal, financial, and medical information.
7. Ability to communicate and engage others to carry out assignments, meet goals, and ensure the success of NATIVE HEALTH.
8. Ability to confirm private insurance benefits and determine associated co-pay requirements.
9. Possess a positive attitude.

Additional Information
NATIVE HEALTH. is an EEOC, Employment-At-Will, and Native American Preference employer. Drug Free and Commercial Smoke-Free work environment.