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Customer service representative
Kforce Boise, ID
$37k-47k (estimate)
Full Time | Business Services 2 Weeks Ago
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Kforce is Hiring a Customer service representative Near Boise, ID

Description

Kforce has a client that is seeking a Business Process Improvement & Optimization in Herndon, VA.Responsibilities :

  • For key business initiatives, be able to frame scope, goals, and deliverables that support business needs in collaboration with all stakeholders for workload and capacity optimizations (Prioritization list)
  • Secures benchmarks, data analytics, and other forms of information required to give appropriate considerations required for analysis and / or decision-making (Data to inform recommendations)
  • Creates documents, frameworks, visualization, and analysis (quantitative and qualitative) to support insights and process improvements
  • Facilitate the identification and prioritization of opportunities for improvement and to lead a group of stakeholders through the development and implementation of recommendations and change management
  • Collaborate with leaders, subject matter experts and users to communicate the proposed solution vision and analyze tradeoffs between usability and performance needs
  • Bring to life Annual Strategic Planning Process by establishing Goals / OKR / KPI multi-year, etc.
  • Assist in proactively communicating initiative details across all levels of the organization and across multiple departments in a clear and concise manner
  • Synthesize data and insights into executive presentations to facilitate business decision making and communication within the department and cross-functions

Requirements

  • Bachelor's degree in Computer Science or related field or requisite experience
  • 10 years of experience in strategic consulting and / or strategic program management within a SaaS environment, technical background in software development life cycle
  • Skilled practitioner with a balance of execution and strategy with demonstrated competency of driving results and change management
  • Demonstrated competency in the proactive identification and mitigation of technical risks throughout delivery life cycle (ideally building highly scalable platforms, products, or services)
  • Demonstrated competency in synthesizing data and insights into executive presentations to facilitate business decision making and communication within the department and cross-functions
  • Skilled in the application of standard software development principles which includes knowledge of applicable processes, methodologies, standards, products, and frameworks
  • Detail oriented and organized with the ability to be comfortable in ambiguous and challenging situations
  • Ability to map formulate workable solutions, benchmarks into actionable metrics, performance standards to support comparative information which will inform headcount, resource allocations and productivity metrics

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role.

We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs.

This range may be modified in the future.

We offer comprehensive benefits including medical / dental / vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees.

Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note : Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Last updated : 2024-05-11

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$37k-47k (estimate)

POST DATE

05/13/2024

EXPIRATION DATE

05/25/2024

WEBSITE

kforce.com

HEADQUARTERS

FORT WORTH, TX

SIZE

1,000 - 3,000

FOUNDED

1962

TYPE

Public

CEO

JOSH EDWARD

REVENUE

$1B - $3B

INDUSTRY

Business Services

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About Kforce

Kforce is a professional staffing firm that matches job seekers and employers in the areas of technology, finance, accounting and healthcare.

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