RESPONSIBILITIES:
Kforce has a client that is seeking an Application Support Specialist in Boston, MA.
Duties:
* Application Support Specialist will provide expertise and technical knowledge about a web application or suite of web applications
* Answer queries and resolve issues with custom software applications and escalate or close tickets as necessary
* Able to interpret and appropriately triage IT issues reported by users
* Respond to email messages for customers seeking help and provide on-call tech support
* Ask questions to determine nature of problem
* Walk customer through problem-solving process
* As an Application Support Specialist, you will train users on specific applications and document creation
* Maintain, troubleshoot, resolve issues/bugs as they arise and ensure timely resolution
* Develop test cases and scenarios to pinpoint the root cause of product bugs
* Work closely with the development and business analyst team and assign tickets accordingly to project team
* Learn new technologies if requested
REQUIREMENTS:
* Minimum BA/BS degree with 2 years of professional IT experience
* Strong experience with problem solving skills
* Working knowledge of Microsoft Office Suite
* Excellent written and oral communication skills
* Great analytical, critical thinking and problem-solving abilities
* High attention to detail
* Ability to work with cross-functional teams
* Ability to juggle multiple projects simultaneously
Exposure to the following technologies is a plus:
* Accela
* Service Desk Solutions
* JIRA
* Custom Web Applications
* Online collaborative products (such as Microsoft Teams)
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.