currently has an exciting

opportunity available for an Administrative Assistant / Customer Service Support in Louisville, KY. As an Administrative Assistant / Customer Service Support, you will be responsible for providing ongoing support to the team with day-to-day office responsibilities as well as serving as a back up for customer service with processing incoming customer orders and maintaining customer information.

You will also serve as liaison between production and sales representatives regarding customer orders.

At The Royal Group, we are committed to our employees. We strive to foster a culture built on growth, values and teamwork.

Your hard work and dedication pays off. At TRG we pride ourselves on leading our industry in both employee and customer experience.

Our culture and values are the core of our continued success. We strive to always exceed expectations and continuously improve to meet all commitments.

We strive to grow our business with the same integrity and ingenuity we use to deliver our products, with sustainability and sales lift for our clients.

We continually seek the best people combined with the most innovative software, machinery and technology the industry has to offer.

The Royal Group’s mission is to provide value-added solutions to the most demanding customers.

TRG requires the following skills and abilities :

• Excellent written and verbal communication skills
• Computer competence and working knowledge of equipment
• Ability to work independently
• High school diploma or equivalent
• Preferred that employees have prior work experience in the corrugated / automotive industry or other 2-4 years’ work experience
• Strong organizational and time management skills
• Ability to multitask
• An energetic, motivated and dependable worker that is dedicated to the job and team
• The ability to function as a mature, professional individual, who interacts positively with teammates.
• The willingness to function effectively in a team environment and tackle any task required for the success of the team.

As an Administrative Assistant / Customer Service Support you will :

• Phones / Front Desk duties
• Gather daily delivery receipts, print reports for previous day shipments, and checks to ensure all are accounted for.
• Email customers copies of their signed delivery receipts.
• Maintain accounts receivable and present to Accounting
• Complete a Certificate of Compliance for every item shipping that day for customer
• Maintain inventory of office supplies
• Maintain customer and supplier confidence by keeping appropriate information confidential
• Enter PO and orders supplies for production / safety needs
• Responsible for distribution of incoming mail, packages, etc, and prepares UPS shipments
• Communicate with IT regarding printer maintenance and supplies
• Help organize meetings, including scheduling, sending reminders and organizing catering when necessary
• Maintain neat and orderly front desk / lobby area
• Train on accounts to be a backup for CS, in which the following duties will apply :
• Process customer orders that are received directly from customers or sales representative and confirm within 24 hours.
• Place orders timely for purchase of materials and supplies to be used in production (labels, foam, pallets, etc.)
• Write reports, correspondence and emails clearly and effectively
• Quote re-run quantities for existing items and get updated pricing from vendors on items that are outsourced
• Track warehouse items to ensure availability and that agreed upon min / max levels are followed; maintain updated inventory lists for given customers
• Maintain customer files; ensure CAD spec and artwork are current and in item jacket
• Assist sales personnel as appropriate and assist in generating supplemental sales
• Look for opportunities to cross train and learn other functions of the business
• Document customer complaints and follow up with appropriate personnel; issue credit for returned product; send out customer satisfaction surveys each month
• Updates job knowledge by participating in education opportunities
• Regular and predictable attendance.
• Additional duties as assigned

As an industry leader TRG offers :

• 52 weeks per year of job stability and opportunities for growth and career development!
• Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!)
• Unlimited opportunities for growth, training and career advancement!
• A respectful, empowering, team-oriented and employee-friendly environment!
• TRG truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.

Last updated : 2024-05-21