Summary

A Customer Service Representative (CSR) will interact with customers by telephone to provide efficient and professional front-line service to all customer inquiries about products and services offered by Kentucky National Insurance Company.

Essential Duties & Responsibilities

To perform this position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

• Answer inbound customer phone inquiries and support agent and policy holder relationships with the primary responsibility being problem resolution.
• Responsible for service activities requiring client contact including answering questions regarding endorsements, renewals and billing.
• Identify and analyze customer needs to ensure a high level of customer satisfaction and assist with the growth and retention of business.
• Refer unresolved customer grievances to designated departments for further investigation.
• Provide high service standards and maintain company reputation by complying with all applicable Insurance Department regulation
• Perform other related duties as assigned.

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficient in Microsoft Windows and Office products.
• Possess negotiation and conflict resolution skills.
• Ability to read, analyze, and interpret information found within spreadsheets and work- related documents.
• Ability to communicate both orally and in writing to others in order to convey information effectively.
• Ability to communicate and work effectively with all levels of employees, officers, directors, and service providers.
• Ability to manage time and be efficient and effective in the completion of multiple assignments simultaneously.
• Ability to establish productive business relationships with others, both inside and outside the organization.
• Ability to work with little direct supervision in carrying out the tasks and responsibilities assigned and also work effectively in a team environment.
• Ability to be a self-starter and motivated to complete work with a sense of urgency.
• Evidence of flexibility and problem‐solving skills.
• Strong attention to detail.
• Ability to work well under pressure and meet deadlines.

Note

This document and the statements contained within it are intended to describe the general nature and level of work being performed by the employee assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the employee.

EOE

We are committed to ensure fair and equal treatment for everyone we employ and as such, we are a proud Equal Opportunity Employer. We value diversity and believe employment, training, and promotional opportunities should be available to all persons without regard to race, color, gender (including gender nonconformity, gender identity, status as a transgender individual, and sexual orientation), sex (including pregnancy), age, religion, national origin, ethnicity, physical or mental disability, genetic information, political affiliation, protected veteran status or membership in the armed services, or any other consideration that is protected by applicable federal, state, and local law.

Experience

• 2 year(s): Prior experience in a Customer Service Representative role.

• Professional experience in Insurance is preferred.

Education

• High School or better