Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic, Sealy and Stearns & Foster. We hire people who have a passion for helping others find their best night's sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING:

• Generous Paid Time Off
• Competitive Medical, Dental & other wellness programs
• Disability and Life Company Paid
• Retirement Plan Options
• Generous Employee Purchase Discounts

Pay Range: $34,000-$48,000

What You'll Do: (Essential Duties, Responsibilities, and Key Results Area)

• Process orders provided by account manager.
• Orders must be submitted by established cutoff times at Plants/DC's.
• Order entry and fulfillment knowledge and understanding across all ERP systems (Oracle, Manbase, AX).
• Account managers will be proactively notified when all order fulfillment is complete, all processing errors, updates on corrected issues and any potential issues that may occur.
• Manually create item descriptions in 3PL portals for registration purposes.
• Registration of orders on transportation or 3PL websites.
• Responsible for keeping all portals and documentation current and up-to-date.
• Will also be responsible for secondary backup of order tracking when necessary.
• Will learn various roles on General Accounts team to help with overflow work when necessary.
• Troubleshoot and solve problems related to order fulfillment, accounting and other retailer or Sales requests.
• Answer phones and emails in a timely manner.
• Analyze reports and take action to prevent or minimize impact of order fulfillment failures. Requires proactive approach and strong follow-through.
• Shift may require 2nd shift -- working until 9PM EST, some weekends/holidays could be required.
• Perform other duties as assigned.

What You'll Need (Qualifications):

• Strong sense of ownership and sense of urgency.
• Apply general rules to specific problems to produce answers that make sense.
• Problem sensitivity, or the ability to tell when something is wrong or likely to go wrong.
• Vision and passion for delivering best in class consumer/customer experience.
• Passion for anticipating and satisfying consumer needs.
• High School Diploma or equivalent, Bachelor's Degree Preferred.
• Experience in e-commerce customer support, supply-chain, order fulfillment/management, or inventory distribution preferred.
• Must possess a high level of professionalism.
• Ability to multitask within several computer systems while on the phone.
• Attention to detail.
• Proficiency in Microsoft Office.
• Aptitude for quickly learning and navigating new technology systems and applications.
• Excellent written and verbal communication skills.
• Must have advanced computer skills/typing ability.
• Must be able to complete the Home Office Safety Checklist and Information Technology Requirements.

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.