Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide.

Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.

insightpartners.com ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide.

To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here : Kaseya Culture .

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE.

The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

Channel Enablement ManagerMiami, FL (On-Site)Full-Time PositionAre you ready to make an impact?WHAT WE ARE LOOKING FOR : Be the ultimate Sales and Marketing Guru as the go-to expert for Kaseya products within our Managed IT Services Provider team.

Your role extends beyond conventional boundaries, focusing on customer satisfaction, relationship building, and providing stellar support across product lines.

You're not just a vendor; you're an integral part of the MSP's team, understanding their challenges and creatively solving them.

Your expertise doesn't stop at sales you're a trusted advisor recommending additional products and services to propel success.

Join us and be the driving force in building lasting relationships and enhancing our product impact!WHAT YOU’LL DO : The Channel Enablement Manager will work directly with MSP customers to provide hands-on support to ensure their success with Kaseya’s product lines.

This role is critical to ensure satisfaction and retention across thousands of MSPs. The CSM will be the sales and marketing expert working directly with various employees at each MSP to lead training on various product features and tactics, as well as provide hands-on coaching to help our partners sell the solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES : Point of contact for all Goal Assist activities, including webinars, sales trainings & meetings, Go-To-Market strategy sessions and other revenue driving activitiesDevelop and execute strategy for customer successEnsure client satisfaction by responding promptly to customer inquiriesCoordinate activities of appropriate personnel to resolve issues, including working with the Account Management, Billing and Support team to maintain high customer satisfactionCall and email clients on a regular basis to maintain a strong, working relationship with client's operational and senior management personnel.

Manage time effectively to hit daily and weekly metrics re : dials, talk time, Goal Assist calls and Opportunities createdMaintain a strong knowledge base of the entire suite of products and pricing and educate clients on the product advantagesExercise discretion and independent judgement in determining solutions to relationship issues with clientManage client escalations and coordinate internal resources to ensure timely resolution.

WHAT YOU’LL BRING : Experience managing client relationships with customers, partners, or third-party vendorsProven track record of coaching and influencing clients / partners to leverage recommendations to achieve goalsStrong business acumen and desire to understand how businesses operate within a larger ecosystemAn ability to adapt in a quickly changing environment with changing prioritiesStrong organizational, project management and problem-solving skillsExcellent communication both written and verbal skillsYOUR REWARD : Join the fastest growing tech company in the US.

Earn a competitive compensation package that allows you to focus your attention on your passion in the heart of Miami's emerging tech and financial scene.

If this sounds like the right career to fit your personality and interests, please apply, we’re looking forward to meeting you!Join the Kaseya growth rocket ship and see how we are #ChangingLives !Additional informationKaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.#J-18808-Ljbffr

Last updated : 2024-03-07