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Who We Are
Justworks Labs is focused on exploring new products that complement the Justworks PEO and expand our ability to help all small businesses grow and thrive. We operate in a fast-paced, dynamic environment. We build and adjust direction quickly, all while maintaining the high standards of excellence Justworks customers have come to expect. We work in a collaborative, hybrid office doing 3 in-office days a week.
Who You Are
As we develop our Justworks Payroll product, we are looking for a leader who can acquire and support our customers. As we gain feedback from our users, we’ll look to you for insights on how we should scale our onboarding and support practices. You’re the voice of the customer and own that relationship pre and post product building.
This role requires specialized knowledge of Justworks Payroll’s customer experience and product offerings in order to inform changes to new features, benefits, internal tools, and operations.
\nWhat You Will Work On:
How results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
Curious - the innate desire to learn, grow and understand.
All Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Full Time
$141k-196k (estimate)
02/03/2024
04/12/2024
The job skills required for Customer Implementation Manager include Onboarding, Problem Solving, Insight, Collaboration, Agile, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Implementation Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Implementation Manager. Select any job title you are interested in and start to search job requirements.