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ABOUT US:
Regal.io empowers businesses to add a human touch at key moments in their online experiences in order to win customers over and drive more sales. Our branded, event-driven calls and texts skyrocket answer rates by treating customers like royalty, and drive 25% more revenue. Growing revenue is the top priority for every C-level executive. Marketing spend and website optimization is table stakes already, and now the fastest growing businesses are adding a human touch to better convert website visitors. 100 leading brands including SoFi, Ro, Angi, The Farmer's Dog, Fidelity Life, Career Karma and AAA use Regal.io to proactively engage their customers in real-time with event-driven calls and text messages, which result in higher conversion and more revenue.
Our team is led by industry veterans who previously built Handy (acq. by IAC / ANGI Homeservices in ‘18), and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We share common set of values that we look for in every new hire:
*Customers are royalty
*Data beats opinion
*Fast-paced execution wins
*Growth mindset
*Enjoy the journey
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
ABOUT THE ROLE:
You will own the critical early phase of the customer lifecycle by onboarding Regal’s new clients. You will be responsible for rapidly understanding each client’s business requirements and driving them to realize a fast time-to-value from their investment in Regal. Includes ownership of project management, stakeholder management, implementation, training, and developing creative ways to use our internal tools and technology to efficiently and strategically manage and grow your accounts
As one of our foundational hires in our Customer Success department, you will have the opportunity to shape how we support our customers as we build a new strategy for the future.
\nResponsibilities
POSITION LOCATION & OFFICES:
This position is only available in New York City.
We have offices in NYC (HQ- NoMad) & Boston (Downtown/Financial). Hybrid roles are required in office T/W/TH and office optional M/F. Covid protocols and vaccination policy in place.
Full Time
$141k-196k (estimate)
03/21/2024
05/20/2024
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