Join the team to create a stronger control environment as Business Banking develops new products, operating models and technologies.

Chase Business Banking operates in over 5,000 branches across the country, providing financial services to approximately 2.5 million business clients. We are the leading bank for small businesses in our key markets, providing deposit and cash management services, payment solutions, and a broad array of lending products to meet our clients` access to capital needs. 

As Head of Sales Practices, in Business Banking, you will lead the monthly Business Banking Business Practices Forum which meets with senior management to discuss business trends, outliers and control opportunities. This includes running monthly reports to identify banker and advisor outliers, as well as participate in policy/process changes impacting the business, which may require new or enhanced monitoring to be developed and implemented. You will partner with peers within the Business, Controls, HR, Compliance, Legal, and Data & Analytics to effectively help manage the Bank’s sales practices risk. This role will also serve as Head of Culture and Conduct for Business Banking and will liaise with Human Resource and the Business Banking Sales Team.

Job Responsibilities:

• Manage and lead governance and oversight of Sales Practices
• Review complaints alleging sales misconduct or unwanted account and provide escalation of improper activity
• Collaborate with Controls and Field communications in resolving any control breaks or refreshing communications to the field
• Lead the Business Banking Sales Practices Forum, which provides for senior management review, discussion, and escalation of existing and emerging risks related to business practices, including sales practices, across Business Banking
• Represent Business Banking in the Consumer and Community Banking (CCB) Sales Practices Committee that focuses on firmwide planning for Sales Practices
• Partner with our Line of Defense partners on new issues or cases impacting the business
• Collaborate with other sub-lines of business (Consumer Bank, U.S. Wealth Management and Home Lending) on emerging trends, product or process changes and the sharing of best practices
• Partner with Human Resources and the lines of defense to better understand Code of Conduct themes and ways to reduce Business Banking cases through process and system changes and education
• Lead Senior leadership messaging on Culture and Conduct
• Establish ongoing conduct trainings and communications
• Provide transparency and understanding into our culture to drive improvements

Required qualifications, capabilities, and skills:

• Bachelor’s degree (advanced degrees, other certification a plus)
• Minimum 7 years’ of project management or business analysis experience (Financial Services-focused experience a plus)
• Client management skills: advanced ability to closely partner with senior and mid-level managers and other stakeholders on projects
• Team player with ability to build strong cross-business relationships
• Highly organized and detail oriented with a structured/analytical approach to problem solving
• Must be comfortable with ambiguity and change in a fast-paced environment

Preferred qualifications, capabilities, and skills:

• Self-motivated individual that demonstrates initiative with proven flexibility, adaptability, and reliability
• Excellent written and verbal communication skills with proven ability to work with senior management
• Ability to create executive summaries and perform analysis using Microsoft Suite of products required (e.g., Word, Excel, PowerPoint)
• Proven track record for delivering results and seeks to break the status quo and initiate change