Sport Squad is seeking for an experienced Customer Service Representative based in our Rockville, MD headquarters.

Responsibilities:

• Answering calls and emails from customers immediately
• Clarifying issues
• Determining the cause of the problems
• Expediting the corrections or adjustments
• Following up to ensure resolution
• Document all case activity using the case management system
• Record all customer interactions into case management system
• Follow up daily with all open cases to reduce aging of open cases
• Ensure speedy closure of customer cases
• Communicate withe the Customer Service and sales team on order fulfillment and issues
• Escalate products with high warranty claim issues to the Customer Service Supervisor

Qualifications:

• Minimum education requirement: Associate’s degree
• 2-3 years of professional work experience; Consumer products industry preferred
• Effective leadership, interpersonal, and problem-solving skills
• Strong organization and communication (verbal and written) skills
• Ability to work well independently and as part of a team
• Ability to learn quickly, and take initiative in a fast-paced environment

Physical Requirements for a Customer Service Representative :

• Ability to talk or hear, both in person and by telephone
• Use hands repetitively to handle, feel or operate standard office equipment
• Ability to type 50WPM
• Ability to look at a computer or digital screen for extended periods of time

Must be able to work Monday-Friday 8am-5pm in our office in Rockville, MD

Job Type: Full-time

Pay: $40,000.00 - $42,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• Associate (Required)

Experience:

• Customer Service: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person