221 Customer Service Representative Jobs in San Diego, CA
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Job Options Inc is Hiring a Customer Service Representative Near San Diego, CA
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Job Summary: Provides customer service to persons applying for or inquiring about the SENTRI Program, a Federal Government "Trusted Traveler" Program. Handles high volumes of incoming calls, providing program information to the callers and scheduling interviews. Interacts with applicants assisting with participant compliance to program rules and regulations. Enters applicant data into the Federal Government database for processing. Work Schedule is 1:30 PM to 10:00 PM and may include weekends/ holidays. Click "attach" or "upload" button in the application to add resume to your online job application
Essential Functions:
- Talks with customers by phone or in-person to answer general inquiries regarding the SENTRI Program.
- (Secure Electronic Network for the Traveler's Rapid Inspection) and Global Entry Program, at the Otay Mesa.
- Performs marketing activities to promote SENTRI and Global Entry Programs; supports goals to increase enrollment.
- Schedule and confirm appointments for all transactions requiring an office visit. Collects fees from applicants and customers.
- Handles customer service problems concerning the issuance of SENTRI cards, referring a complaint to designated supervisory personnel for investigation.
- Perform routine replacement of supplies and other operational tasks on office machinery which applies to the clerical work involved.
- Other duties may be assigned.
Signing Bonus: Job options values the work performed by our individuals with disabilities and appreciate your dedication to the workforce. Through the AbilityOne Program Job Options Inc. provides a source of employment for people with disabilities. Job Options Inc. has agreed to pay you a sign- on bonus in the total amount of $1000 in three separate payments. Bonus eligibility requires an individual to have qualified diagnoses of a disability; however, you will be required to provide proof of diagnosis by a suitable professional such as a licensed medical doctor.
$250 after completion of 30 days, $250 after completion of 180 days, $500 after completion of 1 year anniversary
Job Summary
Full Time
Consumer Services
$36k-46k (estimate)
11/21/2023
04/22/2024
joboptionsinc.org
SAN BERNARDINO, CA
25 - 50
1987
HARLEY HARLEY
<$5M
Consumer Services
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About Job Options Inc
Job Options (JOI) was founded with a mission of providing non-personal services to government and commercial markets, while offering meaningful employment for people with disabilities under the federal Ability One program. Most of our employees are drawn from our communities disabled rankspeople who take pride in their workthereby contributing to society. Our success is a direct result of our employees dedication to serving our customers with the highest degree of professionalism and quality services that include: * Hospital Housekeeping Services * Facilities Management and Custodial Services ...* Supply Chain and Commissary Stocking Services * Industrial Laundry and Linen Services * Administrative Support Services * Food Services We continually seek to work with a wide range of companies, either as a prime or a subcontractor, for mutually beneficial projects. For DoD agencies, utilization of an Ability One provider as a subcontractor allows for small business credit, in accordance with 10 US Code 2410(d). For additional information, please contact us today! T: (619) 688-1784 F: (619) 688-9884
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The job skills required for Customer Service Representative include Customer Service, Scheduling, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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