You haven't searched anything yet.
JCS is currently seeking a full-time Help Desk Analyst who is organized, detail-orientated, positive, and able to adapt quickly to new situations. Effective communication skills are key to this position.
Required: Secret Clearance
Serve as a member of a service desk operations team that is the initial point of contact for customer support. Provide efficient, high-quality, and compassionate assistance to Members, former Members, and Families of the Armed Forces or their representatives and to the General Public. All successful candidates are required to be fully COVID-19 vaccinated.
Responsibilities:
Qualifications:
Location:
About JCS Solutions LLC
JCS Solutions LLC is (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. Our employees enjoy a work culture that promotes upskilling, innovation, and we've been certified as a Great Place to Work three years in a row!
JCS benefits include 401k retirement plans, paid time off, health insurance, dental insurance, vision insurance, life insurance, long term disability, short term disability, and opportunities for professional development.
It is JCS’s policy to promote equal employment opportunities. All qualified applicants will receive consideration for employment without regard to sex, race, color, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
All successful candidates must be COVID-19 vaccinated.
If you require additional accommodation, please contact us at Careers@jcssolutions.com or (703) 972-9115.
Full Time
Business Services
$55k-67k (estimate)
02/23/2023
04/23/2024
jcssolutionsllc.com
Fairfax, VA
<25
Business Services
The job skills required for Help Desk Analyst (Call Center Representative) include Customer Service, Microsoft Office, Service Desk, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst (Call Center Representative). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst (Call Center Representative). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst (Call Center Representative) positions, which can be used as a reference in future career path planning. As a Help Desk Analyst (Call Center Representative), it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst (Call Center Representative). You can explore the career advancement for a Help Desk Analyst (Call Center Representative) below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
03/15/2022: Harrisburg, PA
Gathering and triaging cases that require attending to.
04/10/2022: Durham, NC
A help desk analyst spends the majority of the day performing remote support.
05/06/2022: Norfolk, VA
Help desk analysts troubleshoot difficulties with computers and their connections.
04/04/2022: Olympia, WA
Submitting purchase requests and monitoring your expenditure.
03/30/2022: New York, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
04/09/2022: Bloomington, IN
Use common words and punctuation.
04/25/2022: Brownsville, TX
Set a time limit then change tactics.
04/08/2022: Cheyenne, WY
Name the different kinds of software testing.
04/09/2022: Canton, OH
Find ways to get job experience.
05/06/2022: Memphis, TN
Step 3: View the best colleges and universities for Help Desk Analyst.