Description

Job Summary

BMA is seeking a Service Desk Specialist to support the AMPS effort within the Defense Logistics Agency (DLA). This individual provides application and network monitoring and escalation, coordinates between Tier 1, 2, 3 support groups, customer support to J6 Subject Matter Experts and end-users, responsible for Enterprise Situational Awareness, aggregates ad-hoc metrics as requested. 

Clearance Requirements

Must possess Secret Security Clearance. 

Required Skills & Certifications

- Experience in ticket managing system, IT monitoring tools from a user perspective, customer service. 
- Minimum six months experience.
- This position requires 8570 IAT Level 2 and corresponding CE requirement. 
- Some college experience, six months in related IT position
- Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission.  

Benefits

• Medical Benefits (Health, Dental, Vision, STD, LTD)
• Health Savings Account
• 401K Company Match up to 6%
• Profit Sharing

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

AAP & EEO Statement
Beshenich Muir & Associates, LLC (BMA) is an Equal opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristics protected by applicable Federal, State, or Local Law. 

Qualifications