11 Help Desk Specialist Jobs in Springfield, VA
Ascension Federal Services Inc. is Hiring a Help Desk Specialist Near Springfield, VA
Help Desk Specialist
Location: Springfield, VA, 20598
Job Description:
The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues. The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating complex problems to higher-level support teams.
Responsibilities:
- Provide technical support and assistance to end-users via phone, email, or in-person.
- Troubleshoot and resolve technical problems related to software, hardware, and network issues.
- Document issues and resolutions in a help desk ticketing system.
- Escalate complex problems to higher-level support teams.
- Assist with the installation, configuration, and maintenance of hardware and software.
- Provide training and guidance to end-users on software and hardware usage.
- Perform other related duties as assigned.
Requirements:
- Bachelor's degree in Computer Science or related field
- 3 years of experience in a help desk or technical support role
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and network protocols
- Excellent communication and customer service skills
- Ability to work independently and in a team environment.
- Strong problem-solving and analytical skills
- Ability to prioritize and manage multiple tasks and projects.
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance/Vision insurance
- Life insurance
Job Summary
Full Time
$69k-87k (estimate)
01/25/2024
06/23/2024
The job skills required for Help Desk Specialist include Help Desk, Customer Service, Problem Solving, Technical Support, Computer Science, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
03/11/2022: Hopkinsville, KY
The help desk team will train users on basic system and computer functions.
03/03/2022: Kennewick, WA
Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
03/21/2022: Columbia, SC
Remote help desk technicians support technology customers via phone, online and occasionally on-site.
03/06/2022: Kingsport, TN
Help desk technicians need a deep understanding of computer hardware and software.
01/19/2022: Yakima, WA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
02/10/2022: Springfield, MO
Thankfully, old desks can be rehabilitated and refinished with a little effort.
02/22/2022: Ventura, CA
Develop a culture of helping within the help desk.
01/29/2022: Winston Salem, NC
These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
04/03/2022: Yakima, WA
Use data and technology to help people develop new skills.
01/30/2022: Lebanon, PA
Step 3: View the best colleges and universities for Help Desk Specialist.
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