Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Help Desk SME to support DOS customer based in Springfield, VA.

---------- ACTIVE SECRET CLEARANCE REQUIRED ---------

Responsibilities:

• Collect and track relevant data and statistics and record network operations support accomplishments for inclusion in weekly reports.
• Check Solar Winds concerning network and systems status on a recurring basis and take or initiate action to address problems or issues.
• Assign new work orders to operations support technicians/engineers within one hour of STAC notification; personally follow-up on any urgent action. Under direction of the lead network engineer, provide statistical reporting data on post communications links as required.
• Maintain a log and track metrics on network outages.
• Make post database updates.
• Maintain up-to-date IP list on SharePoint.
• Manage the daily activities of the NOC- take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the logbook.
• Ensure all tickets are acted on promptly, effectively and closed out promptly, meeting established metrics, service level agreements, and contractual obligations.
• Maintain the operations support duty roster. Make sure that 24/7/365 customer support is available.
• Provide coaching and direction to subordinate Systems Engineers (Watchstanders). Identify any weaknesses and training needs.
• Conduct quality control checks and audit work completed by other Watchstanders. Review shift and work order logs for completeness and accuracy.
• Ensure that all technical support and commissioning operations are conducted in accordance with applicable policies, standards, and guidelines.
• Under the direction of the NOC Manager, initiate, plan, execute, monitor & control, and complete special projects.
• Serve as the shift lead and subject matter expert for technical and resource management. Act as a conduit for communication between Watchstanders and the NOC Manager and/or level 3 technical staff
• Current NOC shifts - 0715-1600, 1515-0000, 2315-0800

Qualifications Requirements:

• Active Secret security clearance required
• A good base of IT knowledge to draw upon and be able and willing to learn new applications and related hardware devices under general supervision
• Two (2) years general hands on experience in a PC/network helpdesk or technical support environment
• One (1) Network support specific experiance
• Two (2) entry/mid-level certifications are a requirement:
  • CompTIA Security (CE) Certificate
  • CompTIA A
  • CCNA Security Certificate
  • Comptia Network
  • etc...

Experience and Skills:

• A degree in the field of computer science or a related discipline is preferred
• Two (2) years of experience At least three years of providing help desk support of networks, web applications, software, and hardware in a Windows operating system environment
• Excellent oral and written skills
• Excellent critical thinking skills
• Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook
• Ability to work independently and as a team member