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The Customer Support Specialist I is responsible for providing accurate, timely, and meaningful responses to information requests and inquiries.
This position requires working days, weekends, and holidays
This is a part-time up to 32 hour, or a full-time up to 40 hour position : Day shift : within 8 : 00 AM-6 : 30 PM Eastern Time
ESSENTIAL JOB FUNCTIONS :
MINIMUM JOB QUALIFICATIONS :
Education :
High School Diploma or equivalent
Experience :
Language :
English Fluency (Written and Oral)
Knowledge :
Customer service skills
Software Proficiency :
Proficiency in Microsoft Office (Word and Excel). Proficiency conducting internet research
Soft Skills :
PREFERRED JOB QUALIFICATIONS :
Education :
Pursuing Bachelor's degree in Health and Human Services, Early Childhood Education, Science, Medicine, or other related health care fields.
Language :
English and Spanish Fluency (Written and Oral)
OTHER DUTIES AS ASSIGNED : This position description should not be construed to imply that these requirements are the exclusive standards of the position, nor will it be the sole basis for any subsequent employee evaluations.
Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
This position is subject to availability of funds and to any and all restrictions contained in the contract or contracts that provide funding for this position.
APPLICATION INFORMATION :
If you meet the minimum requirements for this position, please click on the "Apply" link posted below and complete the application.
Please include a cover letter, resume, and at least three (3) professional references.
Our company is an equal opportunity / affirmative action employer. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster at EEOPost.pdf.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.
Last updated : 2024-02-25
Full Time
Business Services
$61k-79k (estimate)
02/27/2024
04/10/2024
ag-media.com
Victor, NY
<25
Business Services
The job skills required for Customer support specialist include Customer Service, Microsoft Office, Written Communication, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support specialist positions, which can be used as a reference in future career path planning. As a Customer support specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support specialist. You can explore the career advancement for a Customer support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.