Job Title: Customer Service Representative
Duration: 6/3/24 – 9/6/24 (extensions anticipated)
Hours: M-F 40 hrs/wk (9 am – 5 pm)
Location: St. Petersburg, FL 33716 (Fully onsite until 90 days then can be hybrid)
Position Overview: The Customer Service Representative (CSR) provides comprehensive customer service directly to a diverse group of internal and external customers, including but not limited to salon chain accounts, independent stylist, and sales consultants.
Position Responsibilities:
• Responsible for direct interaction with customer accounts and sales team to perform product inquiries, order entry processing and control.
• Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.
• Uses strong customer service ability to provide value added services in a timely and accurate manner.
Requirements:
• High School diploma or equivalency
• Outstanding telephone and interpersonal skills.
• Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.
• Excellent computer skills and proficiency with Microsoft Office
• Experience using Salesforce and/or SAP strongly preferred
• Minimum 1 year of data entry experience required.
• Ability to handle a high volume of calls, inquiries and difficult issues with tact and professionalism.
• Must be able to handle multiple tasks at one time with a high attention to detail.
• Skilled at suggestive selling and providing alternative solutions to accounts.
• Ability to work overtime when required.
• Must have long-term authorization to work in the U.S.
• Ability to utilize computer, mouse, keyboard for up to 8 hours per day
• Ability to report on-site to office at minimum 3 days per week
• Ability to sit or stand for up to 8 hours per day
• Must be available for later shifts