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Customer Support Specialist
$40k-50k (estimate)
Full Time | Business Services 8 Months Ago
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J.L. Nick & Associates is Hiring a Customer Support Specialist Near Champaign, IL

Customer Support Specialist

Customers make the world go round for any business. But let’s face it, helping those customers isn’t everyone’s strong suit. You, however, have a closet full of these suits.

When you join our team of Customer Support Specialists, you get to create happy customers by creating a positive and seamless experience, from initial request to post-sale follow up.

Consider applying if:

  • Making someone’s day makes your day too
  • Answering questions promptly via phone or email is one of your areas of expertise
  • You are seeking a position that will help you grow professionally
  • You want to work for a company that understands the value of work-life balance

Seriously, apply NOW if:

  • Letting details slip through the cracks…not going to happen on your watch!
  • You have 3 years of prior customer service experience
  • You believe a positive and empathetic approach can turn frustrated people into happy customers
  • Entering orders, updating customer accounts, and maintaining databases gives you a sense of accomplishment that’s hard to beat
  • You like a balance of collaboration and working independently

Artisan Technology Group is not your typical company. Technology changes quickly in the fast-paced world we live in, but some of today’s toughest problems rely on solutions from the past. This is why Artisan Technology Group has become the go-to solution for anyone who needs to keep their critical systems running. Companies around the globe can connect to our massive inventory of quality new, used, and surplus equipment, to solve their immediate needs.

Other things you might care about:

Competitive salary, three weeks of PTO (with one week accrued at date of hire), Medical, 401k matching, dental, vision, and life insurance, and more. Oh yea, we also have a fully stocked breakroom.

Ready to apply?

We are looking for customer support with 3 years of experience. If you don’t meet this requirement but think you are a great fit anyway, let us know why.

We look forward to hearing from you.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$40k-50k (estimate)

POST DATE

08/17/2023

EXPIRATION DATE

05/08/2024

WEBSITE

jlnick.com

HEADQUARTERS

ERIE, PA

SIZE

25 - 50

FOUNDED

1988

TYPE

Private

CEO

JOHN L NICK

REVENUE

$5M - $10M

INDUSTRY

Business Services

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The job skills required for Customer Support Specialist include Customer Service, Life Insurance, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Specialist job description and responsibilities

To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.

01/27/2022: Johnstown, PA

They are also responsible for conducting surveys on the products or services and communicating customer feedback.

01/30/2022: Chico, CA

A Customer Support Specialist will also replace products or process payment refunds as needed.

01/18/2022: Rockford, IL

They help customers with their queries and complaints.

02/18/2022: Richland, WA

Listen to customer complaints and provide adequate solutions for their problem via phone or email.

02/14/2022: San Diego, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Specialist jobs

Communication skills come as pretty much as a given, concerning customer support.

02/15/2022: Troy, NY

Make Connections and Give Compliments.

01/07/2022: Lompoc, CA

Ensure that customers understand the resolution and provide on-going education to customers.

01/11/2022: Spokane, WA

Compile and analyze customer requirements to give the best advice and resolve their query.

02/20/2022: Pensacola, FL

Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.

01/09/2022: Chattanooga, TN

Step 3: View the best colleges and universities for Customer Support Specialist.

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