Duties & Responsibilities

Coordination of Services (35%)• Work with Career Center teams to establish service delivery times and locations that provide direct service to students
• Monitor The Career Center (TCC) appointment schedules to ensure adequate availability and maintain awareness of capacity and student demand
• Alert staff to create a semesterly schedule, add capacity as needed, complete notes, and add event data
• Manage appointment coverage or cancellations when staff are absent or cannot be present for scheduled appointments
• Manage and oversee service triage to ensure proper scheduling and service referrals for students
• Track all service delivery and TCC operational schedules to ensure the information on the website is accurate
• Monitor staffing and demand for drop-in and online services and alert staff to high-traffic times
• Oversee assignment and completion of personal statements
• Process student interest inventory reports
• Assist with creating and updating website content
• Assist with proofreading and distribution of marketing materials

Resource Center Support (35%)• Manage resource center and activities to ensure an excellent customer experience
• Ensure resource center is properly opened and closed on time with proper signage posted and ensure cleanliness and professional atmosphere
• Assist with hiring, training, supervising, and mentoring Information Desk Student Assistants (IDSAs)
• Manage work schedules and delegate projects and tasks to IDSAs
• Oversee response to incoming calls, emails, and clients, as well as the appropriate referral to resources and campus services
• Maintain scheduling of student appointments and check-in process for services
• Serve as main point-of-contact for staff who need assistance with the scheduling platform
• Update the Front Desk Manual that outlines policies and procedures as they relate to the resource center
• Other duties related to the resource center and The Career Center operations as assigned

Administrative and Clerical Support (30%)• Provide direct support to Associate Director of Administration and Operations for a variety of functions and operations as needed
• Serve on The Career Center, Student Affairs and/or campus committees, task forces, work groups, and advisory committees