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Operations Supervisor
ISS World Careers Columbus, OH
$61k-77k (estimate)
Full Time 1 Month Ago
Save

ISS World Careers is Hiring an Operations Supervisor Near Columbus, OH

Be part of something bigger! 

Do you love leading an engaged team and watching them grow by creating a dynamic and inclusive working environment? Are you passionate about setting high service standards, ensuring customer satisfaction day in and day out, feeling your purpose come to life at the workplace? We have a fantastic opportunity available as a Site Operations Supervisor that will allow you to do just that and more! Join ISS and become part of something bigger!

Purpose

As a Site Operations Supervisor, you will be responsible for leading a motivated and service-minded team with the purpose to ensure that your site runs smoothly every day, with that good-feeling buzz floating through the building. Reporting to the Site Operations Manager, you will plan, organize, and direct operational and Soft Service team members and activities to achieve the clients’ and ISS objectives while working within the ISS high standards of quality. The Site Operations Supervisor interfaces and collaborates with direct reports, vendors, and local stakeholders, taking ownership of the site performance and feel. 

Success Criteria

  • Motivating, engaging, and leading an inclusive team of employees performing critical work including Janitorial Services, Dishwashing, and Cart Attending
  • Creating clarity of direction, ensuring a clear connection between our OneISS purpose, strategy, and business excellence
  • Executing and optimizing operational and Soft Services’ team responsibilities to ensure seamless delivery of services
  • Communicating consistently with team members providing oversight to ensure necessary coverage during business hours 
  • Navigating in a dynamic and fast paced environment while balancing responsibilities of the role, providing oversight and stop gap support for the operational team, and meet deliverables

Key Areas of Collaboration and Influence

  • Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively 
  • Participate in project groups and meetings as required to ensure consistent learning and development of self, the team, and the account
  • Transforming the account successes into promoting and further development of ISS

Ideal Candidate Experience

  • 3 years supervisory experience in a Facility Management Operations/Janitorial/Maintenance role with a strong emphasis on people leadership and customer service
  • Experience leading frontline teams meeting operational SLA’s and compliance requirements
  • Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving
  • Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems)
  • Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved

Key Accountabilities

  • Directs, supervises, and leads the ISS Facility Operations and Soft Service employees
  • Responsible for implementing the overall direction, coordination, and evaluation of site experience activities in partnership with the Site Operations Manager
  • Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance
  • Highly visible and the first point of contact for team members and second point of contact for local customers
  • Lead and direct the team to ensure the facility is running seamlessly ensuring an inviting environment that is clean, safe, customer-centric, and welcoming
  • Work with the team to ensure the dishwashing and food areas are clean, available, organized, and compliant 
  • Work with team and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levels 
  • Lead by example and work directly with the team to quality control our services. Cover shifts as required to ensure service line continuity
  • Coaches and encourages the team to have the knowledge, confidence, and empowerment to make decisions that have a great customer experience outcome
  • Monitors performance against agreed goals, adapts and acts when required and analyzes customer concerns, meets KPI's/SLA’s
  • Drive a culture of proactivity and contribute in a positive way to the facility operation in order to effectively prevent or address potential problems

Physical Demands & Work Environment

  • Must possess valid state driver’s license; may be required to travel via car within a specific metropolitan region
  • Prolonged periods walking or standing
  • Must be able to lift, carry, and place up to 50 pounds at a time
  • Must be able to work schedules that include days, nights, weekends, and/or holidays as needed

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $62000 per year - $65000 per year. Final compensation will be determined based on experience and skills, and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate. 

Job Summary

JOB TYPE

Full Time

SALARY

$61k-77k (estimate)

POST DATE

03/21/2024

EXPIRATION DATE

05/20/2024

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The job skills required for Operations Supervisor include Customer Service, Leadership, Planning, Communicates Effectively, Problem Solving, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Supervisor. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Operations Supervisor positions, which can be used as a reference in future career path planning. As an Operations Supervisor, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Supervisor. You can explore the career advancement for an Operations Supervisor below and select your interested title to get hiring information.

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If you are interested in becoming an Operations Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Operations Supervisor job description and responsibilities

Operations supervisors oversee all the activities within a specific department or area of an organization.

04/07/2022: Killeen, TX

Operations supervisors are responsible for leading and supervising a group of employees.

01/21/2022: Bismarck, ND

After supervising employees, operations supervisors are responsible for evaluating their performance and delivering feedback, positive or critical, depending on the employee and the situation.

02/22/2022: Spartanburg, SC

Operations supervisors are responsible for elevated customer support for the customers who have requested to speak to managers or someone with more authority.

03/01/2022: Baton Rouge, LA

Often, supervisors create and oversee their team’s workflow, or the tasks required to complete a job.

02/04/2022: Pensacola, FL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Operations Supervisor jobs

Supervisors must use active listening skills to understand employee complaints and to work with them to reach a solution.

04/03/2022: Topeka, KS

Some companies require the operations supervisor to make major contributions to the functions of other departments.

04/13/2022: Pierre, SD

Operations supervisors report directly to the director of the department they supervise.

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A supervisor oversees the day-to-day performance of employees.

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Therefore, an operations manager needs to have a strong hold over the quality standards of the products.

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Step 3: View the best colleges and universities for Operations Supervisor.

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