About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

As the Customer Care Representative, you get to work with an astonishing team that plays a vital role in Carl Zeiss Industrial Quality Solutions, LLC. Show case your skills and experience with process enhancements by contributing to our goal of providing our customers with superior aftermarket care. This position is responsible for effective and timely communication and problem resolution relating to facilitating and managing order fulfillment activities related to: processing request for quotes, Metrology Services order entry and invoicing, spare parts order processing, styli/accessory order processing, SF&G bench repair repairs, and open sales order monitoring, escalation, and management.

The position requires a strong attention to detail, an intense focus on customer satisfaction, works effectively with all internal departments, and the ability to identify opportunities for process improvement and implement changes in a timely and organized manner.

Sound Interesting?

Here's what you'll do:

• Review and process customer purchase orders for Metrology Services.

• ZEISS Digital Customer Companion (DCC) management and Webshop administration.

• Manage and Develop processes for SF&G Bench repairs and COMET panel calibrations.

• RFQ Processing.

• Engaging and proactive customer support.

• Responsible to work with Production, Planning, Purchasing and ZEISS affiliates to determine product availability and communicate to customers as required.

• Review and process customer purchase orders according to established process.

• Coordinate and monitor all after sale activities.

• Financial and Quality Audit Compliance.

Do you qualify?

• Associate degree plus 2 years of relevant experience OR 4 years of experience in customer service/customer care, sales support, or related area in a corporate setting.

• 1-2 years' experience with accounting/finance related tasks preferred.

• Proficient in the use of a PC and Keyboard as well as Microsoft Office (Outlook, Word and Excel required, Visio and PowerPoint are helpful).

• Demonstrated ability to read, write, speak, and understand English.

• Ability to add, subtract, multiply, divide, and calculate percentages.

• Above average ability in the following skills: Written and verbal communication, service orientation, attention to detail, time management, teamwork, problem solving, handling stress.

Nice to haves:

• SAP and Salesforce experience preferred.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).