The Customer Care Center Supervisor supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for our customers and they help ensure that customers are satisfied with their parking experience. This position supervises up to 5 employees and works closely with the CCC Manager to ensure all work is complete and shifts are filled.

Duties and Expectations

· Respond to calls for assistance via an intercom system and telephone

· Prepare daily and weekly reports

· Maintain activity logs

· Work with other departments to ensure issues are resolved

· Assist in ensuring all shifts are filled

· Hire, train and inspire employees

· Bring new ideas and positive energy

· Other duties as assigned

Minimum Requirements for Customer Care Center Supervisor

· Excellent English verbal and written communication skills

· Valid driver’s license

· Basic computer skills

· Proficient in Microsoft Office Excel and Word

· Second shift plus additional shifts as needed

· On-site position not remote

Benefits

· Medical and Dental Insurance

· 401K and match

· PTO

Looking for someone that wants to step in, learn/observe everything and then create a plan and implement changes to make this a best-in-class customer care center. That includes continued training for the agents.