The Customer Care Supervisor trains and coaches staff in standard policies, procedures, and best practices. Supervises a staff of customer service representatives that respond to requests from customers by phone or e-mail and manages the daily work load to ensure required service volume and quality levels are attained. Being a Customer Care Supervisor may monitor staff performance and have responsibility for hiring and performance appraisal. Identifies opportunities for operational improvements and implements solutions. In addition, Customer Care Supervisor typically requires a bachelor's degr ...ee. Typically reports to a manager. The Customer Care Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Customer Care Supervisor typically requires 3 years experience in the related area as an individual contributor.More Show Less
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Description. JOB SUMMARY. Responsible for the daily administration of the customer care functions and all department activity relating to order processing, quoting, and warranty administration. Supervise a team of Customer Service Representatives to ensure smooth and timely workflow of all customer orders received and in process in the system. Monitor critical operational parameters to meet or exceed customer expectations and ensure optimal indiv...
General Purpose and Essential Duties. The Customer Care Supervisor is responsible for the coaching and development of a team of Customer Care Specialists in a fast-paced, dynamic call center environment. This supervisor is responsible for leading and providing feedback to aid to the Specialists in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class service....
General Purpose and Essential Duties. The Customer Care Supervisor is responsible for the coaching and development of a team of Customer Care Specialists in a fast-paced, dynamic call center environment. This supervisor is responsible for leading and providing feedback to aid to the Specialists in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class service....
. Winston Brands is looking for a highly motivated Customer Care Supervisor. In this role you will be responsible for assigning work and ensuring departmental goals are met. You will be working with our customers to ensure they have a positive experience with our organization. You will be the lead in any projects your team would be involved in, and get to share with the other stakeholders your experience and feedback on areas our processes can im...
Job Description. Job Description. JOB SUMMARY. Join our team as a Customer Care Supervisor at our Corporate Office in Sioux Falls, SD. Make a positive difference by playing a key role in achieving our customer satisfaction. This exciting opportunity allows you to utilize your excellent customer service skills while being a part of a fun, friendly, family-like team. ESSENTIAL DUTIES AND RESPONSIBILITIES. include the following. Other duties may be ...
Essential Duties and Responsibilities. To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned. Provide guidance to the Customer Care team to ensure the accomplishment of goals and metrics such as: daily ...
Job Details. Job Location. Home Office - Fredericksburg, VA. Position Type. Full Time. Education Level. High School. Salary Range. $50,000.00 Salary/year. Job Category. Customer Service. Description. Ashley Furniture Home Stores. the #1 Furniture and Mattress Retailer, is hiring a Call Center Supervisor for our call center in. Fredericksburg, VA. . . Job Summary. The primary function of the Call Center supervisor is to provide consistent oversigh...
Why Us. Farm Bureau Bank (FBB) offers unique opportunities within the financial community that understands the importance of farming, ranching, and other agriculture-related professions. We also reach beyond traditional branches to develop deep roots in the rural communities we serve. Not just branches. Roots. FBB team members enjoy competitive compensation and generous benefits. Life Insurance and Long-Term Disability (company paid). Accrued Pai...
Job Description. Job Description. Pacific Edge Cancer Diagnostics Company. Our People. Our strength is in our people. We believe hard working, dedicated people make a significant difference. Our Goal. To deliver actionable results that can contribute to a clinically meaningful difference in cancer treatment. Our Focus. The development of state-of-the art diagnostics and prognostics. Our Motivation. To meet and exceed expectations. never stand sti...
Job Description. Customer Care Supervisor. Entrepreneurial organization that is the exclusive Culinary products across ecommerce platforms, is looking for a self-motivated and entrepreneurial Customer Care Manager who can oversee their customer care and order entry team. This is a shared services role that supports all three divisions: Retail, Uniform, & Food Service. The position involves managing consumer customer service/warranty claim interac...
Job Title: Customer Care Supervisor. . Department: Customer Experience. . FLSA Status: Non-Exempt FT. . Reports To: National Customer Care Manager. . . . . Description: . . The Customer Care Supervisor (CCS) oversees a team of Customer Care Representatives (CCRs), who are tasked handle all front-office administrative activities & will be tasked with ensuring the highest levels of customer service are delivered in a courteous and timely manner. A...
Overview. When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for 90 years. We have an excellent opportunity for a. Customer Care Supervisor. to help us Exceed our Customers Expectations. This position is accountable for leading a team of Customer Service Representatives engaged in handling calls of a customer service and/or emergency services nature. The primary ...
