Customer Service Representative in Minneapolis/St. Paul area. MN

Fulltime/Permanent Job

Salary range - $40000-$55000K

Summary: seeks a Customer Service Representative to support our patients’ needs and provide a superior customer experience. You will be responsible for interfacing directly with patients to support their journey. We are building a safe and reliable healthcare experience that patients expect but re-thinking it to deliver simplicity and delight with each interaction. Your passion for helping people and problem solving will help establish a foundation around which we will build the future of the Patient Support Team. In doing so, you will work closely with product and operations leaders to create and execute standards and processes around various needs for patient support, while helping people live healthier lives.

Responsibilities:

• • Serve as a face of the company to patients, consistently providing a positive and supportive experience
• • Respond to customer inquiries in a timely manner and ensure prompt follow-up
• • Interact with patients on clarifications and resolutions as needed
• • Perform research as needed to help resolve issues
• • Triage complex inquiries and forward them to appropriate tier 2 resources
• • Coordinate with relevant areas, clinicians, and vendors to resolve unsolved issues
• • Learn and maintain expert knowledge on our products and services
• • Serve as the voice of customer by sharing feedback to improve products and services
• • Build a knowledge base for common questions, problems, etc. To be used as a training/reference guide as the team grows
• • Wear as many hats as needed. This isn’t a specialist role and, as a young startup, we need someone who is willing to get their hands dirty where needed.

Qualifications:

• • You believe that you can have a direct impact on the health and wellbeing of millions of people.
• • Excellent interpersonal communication skills, both verbal and written
• • Action-oriented using creative thinking to solve problems and find resolution
• • Superior listening skills, seeking to understand customer needs and wants
• • Comfortable in a fast-paced environment
• • Bachelor’s degree in business or healthcare of similar field, or equivalent work experience.
• • 2-3 years’ experience in CPAP/DME industry or clinical area is a plus
• • Customer service or inside sales experience
• • Ability to use multiple software systems
• • Detail Oriented and superior organizational skills to ensure all patients comments/questions are addressed as quickly as possible

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Minneapolis, MN 55401 (Preferred)

Ability to Relocate:

• Minneapolis, MN 55401: Relocate before starting work (Preferred)

Work Location: In person