21 IT Support Specialist Jobs in Boise, ID
Involta LLC is Hiring an IT Support Specialist Near Boise, ID
IT Support Specialist
Job Type Full-time Description
**Job Summary:**
The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resolution will involve the use of diagnostic and support request tracking tools, as well as require that the individual give remote support at the desktop and server level, escalating and coordinating support actions with other staff as needed. In addition, the IT Support Specialist is responsible for establishing and building relationships with clients by demonstrating willingness to pursue improved courses of action, delivering products and services that best serve client needs and using client feedback as a basis for improving service. The IT Support Specialist serves as an extension of the local facilities team after normal business hours, ensuring the facility is staffed for emergency response and physical security.
Shift Hours Available:
6am - 6pm Wednesday - Saturday
6pm - 6am Wednesday - Saturday
3pm - 12am Monday - Friday
**Essential Functions:**
Provide initial analysis and triage for issues reported through phone calls, monitoring alerts from client and internal infrastructure, or service portal to gather all pertinent information, assess urgency, and facilitate resolution
Monitor critical infrastructure and security systems supporting the local facility. Escort for Data Center and provide Smart / Remote hands support
Respond to requests for technical assistance in person, via phone, and electronically, based on urgency
Diagnose, research, and resolve technical hardware, software, application, and performance issues. Escalate as necessary and work with 3rd-party providers when needed.
Proactively update users on status, document resolutions and perform timely follow-ups in accordance with established policy/standards
Assists with maintenance activities to include Microsoft servers
Ensure accuracy, clarity and quality of work reflecting an underlying drive to increase efficiency
Author process and support documentation to increase first call resolutions and reducing time to resolve
Applies knowledge to the business and provides personalized, value-added service to clients
Embrace teamwork and collaboration by supporting colleagues and leveraging others strengths and experiences to achieve team goals
Requirements Qualifications:
Associate degree in Computer Science, Information Systems or related field, or equivalent work experience
One year experience in customer service role providing technical support
ITIL v3 or v4 Foundation certification or 1 years work experience in an ITIL environment preferred
IT-related certifications preferred (CompTIA A , Network , Server , CCNA or Microsoft)
Above average desktop/laptop/network/hardware/software/application troubleshooting skills
Microsoft Server Technologies, VMWare
Windows Operating Systems, Active Directory, O365
Experience using service management system for issue tracking
VOIP, WAN and LAN connectivity/routers experience preferred
Outstanding phone etiquette and exceptional oral and written communication
Ability to diffuse agitated situations and operate effectively and professionally under pressure
Excellent customer service attitude and interpersonal skills
Excellent organizational skills, concern for accuracy and attention to detail
Self-motivated with a strong aptitude and desire to learn
Job Summary
Full Time
$85k-112k (estimate)
04/15/2024
05/04/2024
involta.com
CEDAR RAPIDS, IA
100 - 200
2007
BRUCE LEHRMAN
$10M - $50M
Business Services
Related Companies
About Involta LLC
Involta is an award winning national IT service provider and consulting firm. Involta helps organizations plan, manage and execute hybrid IT strategies using a broad range of services including colocation, cloud computing, managed IT, cybersecurity, fiber and network connectivity. Involta has industry-specific services for healthcare, manufacturing, finance and technology that enable compliance and IT transformation initiatives. Involta maintains partnerships with top tier technology vendors and major public cloud providers such as Cisco, Veeam and Pure Storage and employs a large number of hi...ghly certified technical engineers dedicated to building reliable and secure solutions. Through innovative consulting engagements, Involta is able to utilize its unique resources and partnerships to deliver advanced hybrid IT solutions that meet the ever-changing needs of organizations.
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The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Specialist job description and responsibilities
IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
01/10/2022: Gainesville, FL
IT Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
02/20/2022: Jacksonville, FL
The IT Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications.
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These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.
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IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
12/13/2021: Brockton, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Specialist jobs
Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.
02/27/2022: Lancaster, PA
Some employers may accept IT support specialists without formal education who have computer experience and certification.
01/21/2022: South Bend, IN
Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.
12/26/2021: Daytona Beach, FL
To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.
02/07/2022: Bridgeport, CT
Successful technical support specialists possess common characteristics and aptitudes.
02/08/2022: Gainesville, FL
Step 3: View the best colleges and universities for IT Support Specialist.
